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Solutions Project Engineer

2 months ago

bangalore, India LMI Technologies Full time

 

What will you do as a Solution Project Engineer?

Reporting directly to the China SPE Manager, the Solutions Project Engineer (SPE) will apply product knowledge of LMI sensors and networking products to support sales activities at a technical level. The SPE works closely with customers to provide 3D vision solutions and resolve technical issues as well as interact with project managers to support successful sales outcomes. Activities include timely response to onsite application testing, code snippet development, troubleshooting, travelling with sales reps to assess the technical requirements of customers, recommending appropriate product solutions, and general support of the NPI process onsite to grow business for the region.

Frequent support of solution projects, including hardware setup and software deployment, testing, and configuration. Frequent discussion of solution project challenges with VSE and TPM and move the project forward. Frequent visits to customer site to support pre-sales activity at a technical level. Suggest and modify hardware mounting and settings to deliver data quality per project requirements. Develop and modify algorithms and software onsite to verify performance and meet customer requirements. Perform testing of samples sent in by customers (to determine if our sensors meet the application requirements) and report results. Work closely with customers to identify technical requirements and propose solutions for customer’s applications. Create software that is used for test, demonstration, and evaluation purposes to promote the use and sale of LMI products. All software is created within the R&D software design guidelines and in cooperation with the R&D department. Provide training or product demonstrations to existing and potential customers on LMI’s premises or at the customer’s premises. Log all customer support interactions in LMI’s customer support ticketing software, ensure these records are updated regularly, and issues are resolved in the quickest time possible. Develop strong relationships with key customer personnel at technical levels. To learn and become proficient in the operation, characteristics and performance of all LMI sensor products. Continually provide feedback as to how LMI’s products or services can be improved to enhance our customer's experience


What do you need to be successful?

Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent. Minimum 2-3 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study. Minimum of 2-3 years customer service experience or equivalent work experience. Strong working knowledge of industry standards and best practices in their discipline. Excellent knowledge of tools required by their discipline (Software – Visual Studio [C, C++, C#,], Labview, PLC programming, Mechanical – SolidWorks, Electronics – Wiring and setup, basic soldering skills) with demonstrated ability in past project accomplishments. Problem solving skills using a clear understanding of facts and implementation of test plans and solution strategies. Solid interpersonal skills for proper function in a team environment. Exceptional verbal and written communication skills with proficiency using Microsoft Office and Google products. Exceptional organizational and prioritization skills. Self-motivated, have a positive attitude and a results oriented approach to business. Demonstrated ability to work independently as well as in a team environment. A valid passport and the ability to travel frequently domestically or international. Tolerable against Frequent travel and onsite support.