Legal Grievance Officer

1 week ago

bangalore, India Hoora Full time

Job Title : Head of Grievance & Preventive Legal / Grievance Officer Company: Hoora Technologies Location: Nagpur (In-office) Reports to: CEO  Experience: 5+ years in Legal, Compliance, or Grievance Management Employment Type: Full-time (On-Site) Salary : INR 8-15 LPA Job Mission You will be Hoora's internal expert focused on preventive legal action and grievance resolution . Your primary mission is to establish and lead a specialized function dedicated to resolving disputes and consumer grievances before they escalate to formal court litigation . You will also act as a key advisor, ensuring proactive legal compliance across all hiring, business functions and expansion initiatives. Key Responsibilities 1. Grievance Resolution & Mediation Pre-Litigation Resolution: Build and manage the end-to-end grievance resolution mechanism focused on achieving out-of-court settlements and mediation . The key goal is to solve the case inside the room, not in the courts . Team Building: Recruit, train, and lead a dedicated team to efficiently handle and track consumer, partner, and vendor grievances across all service verticals (B2C, D2C, Insurance). Process Ownership: Define clear Standard Operating Procedures (SOPs) for logging, tracking, investigating, and resolving grievances rapidly and effectively. 2. Legal Prevention & Compliance Criminal Law Focus: Apply expertise in Criminal Law to anticipate, investigate, and proactively resolve complex issues related to partner conduct, operational safety, and consumer complaints that carry high legal risk. Proactive Vetting: Advise on preventive measures in hiring (e.g., background verification protocols, contractual clauses) for field staff, service partners, and vendors to mitigate fraud and misconduct risk. Expansion Advisory: Provide immediate legal consultation on regulatory risks and compliance requirements during the launch of new business verticals and expansion projects . 3. Operational Integration Hyper-local Strategy: Leverage experience or knowledge from large hyper-local or marketplace models (e.g., Zomato, Swiggy, Urban Company, Ola/Uber ) to design scalable grievance systems that match Hoora's speed and operational complexity. Reporting: Maintain detailed documentation of all grievance patterns and outcomes, translating recurring issues into actionable policy changes for the leadership team. Ideal Candidate Profile Legal Qualification (Mandatory): Must possess a formal LLM and LLB degree . Specialization (Mandatory): Specialized experience or demonstrated expertise in Criminal Law is essential for managing high-risk operational disputes. Experience: 7+ years of experience in legal practice, compliance, or grievance management, ideally within a high-volume, customer-facing business. Hyper-local Acumen: Experience or clear understanding of the operational risks and grievance patterns typical of hyper-local, logistics, or on-demand service platforms. Resolution Focus: Proven track record in successfully mediating, negotiating, and achieving pre-litigation settlement and resolution of complex disputes. Leadership: Ability to autonomously build and lead a new strategic function within a fast-paced technology company.

  • Litigation & Compliance Officer

    2 weeks ago

    bangalore, India Hoora Full time

    Job Title : Litigation & Compliance Officer Company: Hoora Technologies Location: Nagpur (In-office) Reports to: CEO  Experience: 5+ years in Legal, Compliance, or Grievance Management Employment Type: Full-time (On-Site) Salary : INR 8-15 LPA Job Mission You will be Hoora's internal expert focused on preventive legal action and grievance resolution . Your...

  • Legal Officer

    4 weeks ago

    Bangalore, Karnataka, India Equitas Small Finance Bank Full time

    Legal Officer Legal Officer Legal Officer Legal Officer Legal Officer Legal Officer Legal OfficerLegal Officer Legal Officer

  • Legal Officer

    2 weeks ago

    bangalore, India Aldecor India Full time

    We're Hiring: Legal Officer Bengaluru (with frequent travel)Full‑TimeAbout UsAt Aldecor, we're on a compelling journey driven by an unwavering commitment to excellence. We bridge quality and affordability, offering premium luxury workspaces & furniture that embodies Credibility and Value. Our distinctive workspaces are sanctuaries for design enthusiasts,...

  • Manager - CEO office

    1 week ago

    bangalore, India KS Legal & Associates Full time

    Company Description Established in 2013, KS Legal & Associates is a full-service law firm renowned for providing expert legal counsel to some of India’s most prominent companies, institutions, and private organizations. The firm is committed to delivering exceptional results through responsive, strategic, and commercially sound legal advice. With a team of...

  • Legal Counsel

    5 days ago

    bangalore, India WTF Gyms Full time

    Role Overview The Legal Counsel will be responsible for managing all legal, compliance, and due diligence matters across the organization. This includes employee issues, corporate documentation, contracts, gym owner agreements, franchise policies, labor laws, disputes, and risk mitigation . The role requires a proactive, detail-oriented, and business-minded...

  • Legal Officer

    6 days ago

    Bangalore Fortune Summit, India Apex Group Full time

    The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

  • Criminal Law Associate

    2 weeks ago

    bangalore, India Hoora Full time

    Job Title : Criminal Law Associate Company: Hoora Technologies Location: Nagpur (In-office) Reports to: CEO  Experience: 5+ years in Legal, Compliance, or Grievance Management Employment Type: Full-time (On-Site) Salary : INR 8-15 LPA Job Mission You will be Hoora's internal expert focused on preventive legal action and grievance resolution . Your primary...

  • Corporate Lawyer

    1 day ago

    bangalore, India Hoora Full time

    Job Title: Corporate LawyerCompany: Hoora TechnologiesLocation: Nagpur (In-office)Reports to: CEO Experience: 5+ years in Legal, Compliance, or Grievance ManagementEmployment Type: Full-time (On-Site)Salary: INR 4-8 LPAJob MissionYou will be Hoora's internal expert focused on preventive legal action and grievance resolution. Your primary mission is to...

  • Chief Legal Officer

    2 weeks ago

    bangalore, India Trosmic Sports Full time

    Job Title: General Counsel / Chief Legal Officer Company: Trosmic Sports Location: Delhi Function: Legal, Risk & Compliance – Executive Leadership Employment Type: Full-time, Senior Leadership (C-Suite) ⸻ About Trosmic Sports Trosmic Sports is building a next-generation global sports and entertainment platform from its headquarters in Dubai. The company...

  • Legal Officer

    2 days ago

    Bangalore, Karnataka, India RAM Software Solutions Full time

    About RamSoft RamSoft Inc headquartered in Toronto Canada is a global leader in Web based Radiology Solution Our teams are present in USA India South Africa and Vietnam Through 30 years of innovation in web radiology we have provided several award-winning solutions to healthcare providers around the world With the state-of-art software and services we are...