Location Scheduling Specialist I

About FM:

FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better.

Role Title: Location Scheduling Specialist I

Position Summary:

This is the first of three levels within the Scheduling Specialist job family and requires supervision and mentoring. The main responsibility is to maximize location based field consultants (FE, JC and potentially other field services) time with our clients while developing trusting relationships with assigned field staff and operations Management. The incumbent will manage the timeliness of the assigned orders and coordinate the production schedule for all assigned field staff. Provides exceptional internal and external customer service while establishing the most efficient schedule for assigned field staff. This includes organizing and populating schedules for internal customers through defined methods and coordination with external customers in addition to developing visit agendas. Takes complete ownership of the scheduling and agenda process. Interacts with clients and brokers daily and will follow best practices to meet Service Level Objectives to provide high levels of client satisfaction. In many cases, they are the first contact that local site managers (clients & prospects) have with the FM Group. Incumbents require strong customer service skills. Operates as a vital member of the scheduling services team focused on customer experience, schedule efficiency and logistics to support assigned field service personnel. Routinely coordinates with work assignment, ESD management and field service management. Continually reviews processes for opportunity to leverage technology for efficiency gains which lead to enhanced client experience. Their efforts directly contribute to the execution of the operations' objectives.

Job Responsibilities:

• Under training and mentoring will organize and schedule assigned field engineering or jurisdictional visits by overseeing workload and calendars; communicates with FM/AFM/MBRe clients and coordinates visit times; prepares and distributes visit agendas; works with work assignment team and Client Service Teams to resolve problems with visiting a client's site.
• Establishes working partnerships with external clients and internal clients.

Skill and Experience:

• 6 months to 1 year of experience required to perform essential job functions.

Additional Experience Qualifier (optional):

• Customer service and work scheduling or strongly correlated work experience.
• Knowledge of Microsoft Office applications, specifically Excel and outlook with ability to learn new systems Good Communication skills, both oral and written.
• Embraces teamwork Team-player, with ability to work independently Problem-solving abilities Ability to plan, organize and prioritize work,
• Attention to detail, Self-motivated, Solid math aptitude and analytical skills,
• Time management Flexibility / adaptability to change, works well under pressure,
• Ability to multi-task
• Bilingual skills are a plus.
• Customer service oriented

Must Have Skills:

• Proficiency in usage of MS 365 and ability to learn and understand proprietary business systems and workflow tools.
• Fluent reading / writing English.
• Prefer additional language skills: French, Spanish, German, Portuguese

Education and Certifications:

• Other, but 4 Year College Degree/Bachelors preferred. Combination of education and work experience will be considered.

Work location: Bengaluru