Telecaller

4 weeks ago

indore, India Webvillee Technology pvt ltd Full time
About us

Appin Technology is Ethical Hacking Training Institute currently a network of 110 training Institute which provides comprehensive training in the ethical hacking course Information Security certified ethical hacking (CEH) course and related technology areas and has been operating training centers across India Africa Asia Eastern Europe South America and the Middle East. We are among the top 5 IT professional training companies and the best in its category by the popular The Week Magazine.

 About the Role
The primary goal of the Telecaller is to boost sales by reaching out to prospective students and generating walkins for the institute. The Telecaller is responsible for managing phone calls with students explaining courses and services and maintaining relationships. This role requires excellent communication and persuasion skills along with the ability to handle queries effectively and maintain student data.
Requirements
  • Make 100 cold calls daily to prospective students explaining the courses and services offered by the institute.
  • Maintain a connection rate of 70% to 80% from daily calls.
  • Generate 4 to 5 daily walkins from cold calling efforts.
  • Use predefined scripts to contact both prospective and existing students.
  • Address queries related to courses services and any issues students may face.
  • Update and maintain the student database regularly.
  • Build and maintain positive relationships with students to enhance engagement.
  • Report daily progress to the supervisor including call and walkin statistics.
  • Stay informed about industry trends and developments in education and career counseling.

Requirement
  • Strong interpersonal and communication skills. Excellent organizational and timemanagement abilities.
  • Ability to work effectively with diverse groups of students and stakeholders.
  • Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
  • Strong problemsolving skills and attention to detail.
  • A passion for helping students achieve their academic and career goals.

Desirable
  • Previous experience in academic advising or counseling.
  • Knowledge of educational programs and admission processes.
  • Familiarity with career assessment tools and resources.
  • Background Bachelors /Master s degree in Education Psychology or a related field.

Benefits
  • Flexible work schedule.
  • Competitive Pay.
  • Opportunities for Growth and Advancement
  • Transparent Performance and management system.
  • Work with latest technologies and tools.
  • Medical Insurance.
  • Five Days working culture.
  • Diverse and Inclusive workplace.

Responsibility - Develop and implement an all-encompassing educational and counseling plan with modern methods of teaching and mentoring. Calling and connecting students from different streams and tell them about the courses. Maintain the target metrics by converting prospective students into confirmed admission and succeed in achieving the performance goals. Foster equal opportunity practices and encourage students association. Pay attention to cultural or societal differences in dealing with the students. Conduct group or individual counseling sessions to assist students. Requirement - Proven experience as a Guidance Counselor or Teacher. Integrity and professionalism Ability to operate within a wide range of student personalities and backgrounds Education in various models of teaching, best counseling practices and regulations Excellent communication skills and high emotional intelligence abilities Basic knowledge of computers

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