Customer Service Professional

6 days ago


kollam, India beBeeCustomerService Full time

Job OpportunityWe are seeking a skilled professional to fill the role of Customer Service Representative.The ideal candidate will possess strong communication skills, problem-solving ability, and a customer-focused attitude.They will be responsible for responding to customer inquiries via phone, email, chat, or in-person, providing accurate information about products and services.They will handle customer complaints with professionalism and empathy, identifying customer needs and providing appropriate solutions, as well as troubleshooting issues and escalating complex problems to higher support levels.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries, provide accurate information, and handle customer complaints.Issue Resolution: Identify customer needs, provide solutions, troubleshoot issues, and escalate problems.Order & Account Management: Assist customers with order placement, returns, refunds, and account updates, and maintain accurate customer records.Documentation & Reporting: Log all interactions, issues, and resolutions, and prepare summaries of customer concerns and trends.Product Knowledge: Stay updated on product features, updates, and company policies, and educate customers on how to use products effectively.Team Collaboration: Work closely with sales, technical support, and operations teams, and participate in team meetings and training sessions.This is a great opportunity to develop your skills and contribute to a dynamic team.



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