Client Services Instructor

Company IntroductionAvaility is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.Job DescriptionConducts technical training courses for customers and/or employees in the use of complex situations for multiple products. Interacts with customer and functional organizations to develop specifications for content of courses. Prepares lesson plans from engineering documentation, field service requirements or software documentation. Works with engineering, technical support and manufacturing to ensure that course material reflects current product features. Instructs participants in both classroom lectures and laboratory sessions. Follows up to determine applicability of course material.Roles & ResponsibilitiesAbout Availity:Availity is a leading healthcare technology company transforming the way information flows between payers, providers, and partners. Our mission is to simplify and optimize healthcare through intelligent data exchange, platform modernization, and partner-centric innovation. As we expand our global footprint, we're looking for passionate technologists to join our Bangalore team and help shape the future of healthcare interoperability.Role: Client Services InstructorLocation: Bangalore, India (Work from office)Roles & Responsibilities:Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products.Interacts with customer and functional organizations to develop specifications for content of courses.Prepares lesson plans from engineering documentation, field service requirements or software documentation.Works with engineering, technical support and manufacturing to ensure that course material reflects current product features.Instructs participants in both classroom lectures and laboratory sessions.Follows up to determine applicability of course material.Skills & Experience4 -5 years of training or instructor experienceExtensive knowledge of the US healthcare industry specifically payer operations and/or provider office operations, knowledge of claims processing systems and EDI Exp in US healthcare would be an added advantageOpen to work in US shift (India night shift)Open to work from office (all days)EligibilityVideo Camera Usage:Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.