Support Lead

2 days ago

tamil nadu, India Muthoot Fincorp Full time

Main TasksPre-Live and Post Live SupportApplication monitoring and maintenanceFollow up on issues raised through ticket systemVendor and user coordinationAreas of Responsibility Single point of contact for Business Core Users during UAT and Go LiveCo-ordination with QA/BA/Development team and Business Users during UAT and Live support (Work with cross-functional team)Problem Solving and Troubleshooting skillsForesight to anticipate and address potential issues before they become real issuesSkill Sets Oracle SQL, PL/SQLAdvanced ExcelJaper Reporting toolGood Knowledge of Troubleshooting, and Support of Web-based applicationsDesired: Experience in Finnone lending software

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