Tech Support Specialist

16 hours ago

davangere, India beBeeSoftware Full time

Support ProfessionalThis role involves working in a fast-paced environment, requiring excellent communication skills and a good understanding of the clinical trials domain.We are looking for someone who can troubleshoot and resolve client-specific technical cases, assist with escalation of cases from level one & two support staff, assist with client projects moving from project to production environment, and train clients & staff.A strong understanding of Ruby programming is desirable. Familiarity with clinical trials related standards and GxP practices is also desirable.The successful candidate will serve as a subject matter expert for diagnosing and resolving complex application issues, performance bottlenecks, and data integrity problems.Key responsibilities include:Diagnose and resolve complex application issuesServe as a subject matter expert for troubleshooting and resolutionAssist with client projects moving from project to production environmentTrain clients and staffRequired skills and qualifications include:Excellent communication skillsStrong understanding of Ruby programmingFamiliarity with clinical trials related standards and GxP practicesBenefits of this role include:Opportunity to work in a fast-paced environmentChance to develop expertise in clinical trials domainCollaborative team environmentOthers responsibilities include:Escalation of cases from level one & two support staff

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