Global Customer Support and Solutions Expert

4 days ago

amravati, India beBeeImplementation Full time

Technical Support and Implementation SpecialistJob Summary:Our company is seeking a skilled Technical Support and Implementation Specialist to provide ongoing technical support and implementation expertise for the Talkdesk platform across multiple EMEA-based projects.Key Responsibilities:Provide Level 2 technical support for Talkdesk platform incidents and service requests.Assist in Talkdesk setup, configuration, and deployment activities across various business units.Work with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools.Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Support prompt engineering and AI-driven workflow optimization, if applicable.Collaborate with Talkdesk and customer support teams for escalations or advanced issue resolution.Document processes, configuration changes, and best practices.Provide periodic reports on performance metrics, issues, and resolutions.Requirements:Minimum 5+ years of experience in Contact Center / Unified Communications solutions.Proven hands-on experience with Talkdesk platform – setup, configuration, and troubleshooting.Knowledge of IVR design, call routing, and integration with CRM platforms.Experience with prompt engineering or AI-enabled conversation flows (advantageous).Strong understanding of SaaS applications, cloud-based telephony systems, and APIs.Excellent communication and customer interaction skills.Fluent in French and English (verbal and written).Based in EMEA region and available for customer-facing support during local business hours.Benefits:Opportunity to work with a leading technology company.Chance to develop skills in a fast-paced environment.Competitive salary and benefits package.

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