MARKET RESEARCH ATL/TL

5 days ago

ambala district, India The Knowledge Castle Full time

Company Description

Knowledge Castle is India's pioneering platform that offers comprehensive career-ready training, AI-driven interviews, and a job portal all in one place. Our services empower job seekers by providing practical training in SQL, Excel, Power BI, and Python, AI-powered mock interviews, and access to real job opportunities. Equipped with free career resources like cheat sheets, roadmaps, projects, and more, we ensure that learners receive all the necessary tools for success. For employers, we provide a streamlined hiring process with an AI interview engine and trained candidates, reducing hiring time and improving candidate quality.

Location: Hybrid

Experience Required: 2–4 years

Employment Type: Full-time

About the Role

We are seeking a dynamic and proactive Assistant Team Lead (ATL) to support our growing operations. This role requires strong leadership, client relationship management, and a keen eye for quality. The ATL will manage a small team, oversee client accounts, and ensure consistent delivery excellence while fostering collaboration and continuous improvement.

Key Responsibilities

People Management

  • Lead, mentor, and motivate a team of researchers/executives to meet performance targets.
  • Conduct regular training sessions, feedback reviews, and performance evaluations.
  • Foster a positive, collaborative, and high-performance team culture.

Account Management

  • Serve as a primary point of contact for client accounts.
  • Understand client requirements and ensure timely, high-quality deliverables.
  • Build and maintain strong client relationships, addressing concerns and identifying opportunities for growth.

Quality Assurance

  • Monitor project workflows to ensure data accuracy and process compliance.
  • Conduct quality checks on deliverables before submission.
  • Implement best practices and process improvements to enhance efficiency.

Start-up Exposure & Infrastructure Building

  • Experience working in a fast-paced start-up ecosystem .
  • Collaborate with leadership to design, improve, and implement operational infrastructure .
  • Gain hands-on exposure in shaping scalable systems, workflows, and best practices

 

Required Skills & Competencies

  • Strong people management skills with prior experience leading small teams.
  • Hands-on experience in account management and client servicing.
  • Proficiency in MS Office (especially Excel, including but not limited to data management, formulas, pivot tables).
  • Strong experience in lead research and prospect identification.
  • Familiarity with LinkedIn Sales Navigator, ZoomInfo, and similar tools .
  • Acumen in using AI tools (ChatGPT, data enrichment, automation, scraping utilities, etc.).
  • Detail-oriented with expertise in quality assurance processes.
  • Excellent communication, problem-solving, and decision-making skills.
  • Ability to balance multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Bachelor’s/Master’s degree in Business, Management, or related field.
  • 2–4 years of experience in team leadership, client management, or operations .
  • Exposure to research, data-driven projects, or consulting is a plus.

What We Offer

  • Hands-on exposure to account management, people leadership, quality systems, and start-up infrastructure building .Opportunity to grow into a Team Lead role based on performance.
  • Hands-on exposure to account management, people leadership, and quality systems .
  • Collaborative work environment with mentorship and structured growth paths.

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