Chief of Staff

About the roleThe Chief of Staff is of strategic importance, catalysing executive effectiveness, organisational alignment, and development. From high-energy startups to large-scale businesses, this role needs to serve as a key collaborator to the Leadership, making sure priorities are executed, and strategic projects remain on track.As a Chief of Staff, you will work very closely with senior leaders, mainly the Head of Americas.Your main job will be to:Help leaders stay focused on important workMake sure plans are executedKeep projects, people, and communication alignedThis role is a mix of:Strategy supportExecutive Assistant workBusiness operationsYou help leaders by taking care of planning, coordination, and follow-ups so they can focus on big decisions.Working HoursYou will work from 4:00 pm to 12:00 am IST.This timing helps you work live with US teams.You should be comfortable managing your time and working independently.How you’ll make an impactAct as a trusted advisor to senior leadersHelp turn ideas into actionBe a bridge between leadership and teamsHandle both big-picture strategy and day-to-day executionWork behind the scenes, but your work will affect the whole companyIn startups, you may support fundraising, product planning, and team issuesIn larger companies, you may focus more on communication, coordination, and alignmentKey ResponsibilitiesStrategy & Planning Help leaders define long-term goals Make sure goals are clear, measurable, and aligned across teams Remove blockers so teams can execute Executive & Operational Support Organise town halls and internal meetings Prepare agendas and presentations Manage calendars, travel, and expenses Take routine work off leaders’ plates Communication Clearly explain company goals to teams Share the right information with the right people Help leaders make faster and better decisions Project Management Manage cross-team projects Track progress, risks, and deadlines Ensure projects are delivered on time Decision Support Do research and prepare summaries for leaders Provide data and insights to support decisions Act as a second opinion for leadership Presentations Improve PowerPoint slides for clarity and impact Ensure presentations are professional and easy to understand Meetings Plan executive meetings Set agendas and track action items Ensure follow-ups actually happen Stakeholder Management Work directly with senior leaders, teams, and partners Collect updates and push work forward without always involving the CEO Maintain alignment across teams Role Expectations & Mindset RequiredThis role:Has undefined problems and no fixed playbookRequires comfort with change and ambiguityNeeds strong people skills and emotional intelligenceInvolves handling confidential and sensitive topicsRequires influencing people without direct authorityYou must be:DiscreetObjectiveFlexibleComfortable switching between strategy and executionWhat is in it for youClose exposure to senior leadershipInfluence on important company decisionsOpportunity for future leadership rolesChance to make a real impactFlexible working setupMust-have Experience7–10 years of experience in IT services, consulting, SaaS, or operations/strategy rolesWorked closely with CXO-level leadersLed cross-functional projectsExperience working with US clientsComfortable working across time zonesStrong project management experienceExperience in fast-growing, changing environmentsRequired Skills & QualificationsBachelor’s degree (Business, Engineering, IT, or similar)Excellent written and verbal communicationStrong analytical and business thinkingHigh emotional intelligenceStrong organization and follow-throughAbility to handle confidential informationComfortable with unclear situationsSkilled with tools like Microsoft 365, Jira, Confluence, CRM toolsNice to havePrevious Chief of Staff or CEO Office experienceMBA or similar degreeProject management certifications (PMP, Six Sigma, etc.)Experience with SAP or ServiceNowExposure to sales ops, M&A, or global expansion