Chief of Staff

About the roleThe Chief of Staff is of strategic importance, catalysing executive effectiveness, organisational alignment, and development. From high-energy startups to large-scale businesses, this role needs to serve as a key collaborator to the Leadership, making sure priorities are executed, and strategic projects remain on track.As a Chief of Staff, you will work very closely with senior leaders, mainly the Head of Americas.Your main job will be to:- Help leaders stay focused on important work- Make sure plans are executed- Keep projects, people, and communication alignedThis role is a mix of:- Strategy support- Executive Assistant work- Business operationsYou help leaders by taking care of planning, coordination, and follow-ups so they can focus on big decisions.Working HoursYou will work from 4:00 pm to 12:00 am IST.This timing helps you work live with US teams.You should be comfortable managing your time and working independently.How you'll make an impact- Act as a trusted advisor to senior leaders- Help turn ideas into action- Be a bridge between leadership and teams- Handle both big-picture strategy and day-to-day execution- Work behind the scenes, but your work will affect the whole company- In startups, you may support fundraising, product planning, and team issues- In larger companies, you may focus more on communication, coordination, and alignmentKey ResponsibilitiesStrategy & Planning- Help leaders define long-term goals- Make sure goals are clear, measurable, and aligned across teams- Remove blockers so teams can executeExecutive & Operational Support- Organise town halls and internal meetings- Prepare agendas and presentations- Manage calendars, travel, and expenses- Take routine work off leaders' platesCommunication- Clearly explain company goals to teams- Share the right information with the right people- Help leaders make faster and better decisionsProject Management- Manage cross-team projects- Track progress, risks, and deadlines- Ensure projects are delivered on timeDecision Support- Do research and prepare summaries for leaders- Provide data and insights to support decisions- Act as a second opinion for leadershipPresentations- Improve PowerPoint slides for clarity and impact- Ensure presentations are professional and easy to understandMeetings- Plan executive meetings- Set agendas and track action items- Ensure follow-ups actually happenStakeholder Management- Work directly with senior leaders, teams, and partners- Collect updates and push work forward without always involving the CEO- Maintain alignment across teamsRole Expectations & Mindset RequiredThis role:- Has undefined problems and no fixed playbook- Requires comfort with change and ambiguity- Needs strong people skills and emotional intelligence- Involves handling confidential and sensitive topics- Requires influencing people without direct authorityYou must be:- Discreet- Objective- Flexible- Comfortable switching between strategy and executionWhat is in it for you- Close exposure to senior leadership- Influence on important company decisions- Opportunity for future leadership roles- Chance to make a real impact- Flexible working setupMust-have Experience- 7–10 years of experience in IT services, consulting, SaaS, or operations/strategy roles- Worked closely with CXO-level leaders- Led cross-functional projects- Experience working with US clients- Comfortable working across time zones- Strong project management experience- Experience in fast-growing, changing environmentsRequired Skills & Qualifications- Bachelor's degree (Business, Engineering, IT, or similar)- Excellent written and verbal communication- Strong analytical and business thinking- High emotional intelligence- Strong organization and follow-through- Ability to handle confidential information- Comfortable with unclear situations- Skilled with tools like Microsoft 365, Jira, Confluence, CRM toolsNice to have- Previous Chief of Staff or CEO Office experience- MBA or similar degree- Project management certifications (PMP, Six Sigma, etc.)- Experience with SAP or ServiceNow- Exposure to sales ops, M&A, or global expansion