Technical Support Specialist

1 week ago

hyderabad district, India Resolute Full time

šŸ•’ Shift : Indian/UK

šŸ“ Location : Nizampet, Hyderabad (Work from Office only)

šŸ“… Joining : ASAP

šŸŽ“ Qualification : MBA, Marketing.

šŸ’¼ Experience Required : Fresher/ Upto 1 year experience only.

About Resolute

Resolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology capabilities with SaaS-based solutions for inbox testing, deliverability monitoring, and campaign optimization. To support this, weā€™re seeking a Tech Support & Customer Success Specialist to serve our international client base across the U.S., Europe, and Asia.

Role Overview

As a Tech Support & Customer Success Specialist, you will be the first point of contact for customers using our SaaS tools. Youā€™ll handle support tickets, live calls, and onboarding sessions, while also conducting product demos for prospective and existing clients.

This role requires excellent English fluency and communication skills , with the ability to simplify technical concepts for non-technical users.

Key Responsibilities
  • Manage client queries via support tickets, email, chat, and calls .
  • Conduct product demonstrations and onboarding sessions for new users.
  • Troubleshoot technical issues, escalating to the product team when required.
  • Maintain documentation of FAQs and build internal support playbooks.
  • Collaborate with deliverability and product teams to ensure smooth resolution.
  • Represent Resolute with professional communication and customer empathy .

Required Skills
  • Excellent spoken and written English .
  • Strong communication, presentation, and customer service skills.
  • Basic knowledge of email marketing/deliverability (SPF, DKIM, inbox testing), training will be provided.
  • Ability to manage multiple client interactions with professionalism.
  • Good to have but not mandatory: Familiarity with SaaS products, CRM/ticketing tools (Zendesk, Freshdesk, Intercom, etc.).

Why Join Us
  • Tackle real-world email deliverability and SaaS challenges that directly impact global marketing performance.
  • Collaborate with international clients, agencies, and high-volume senders across the U.S., Europe, and Asia.
  • Build expertise in a niche, high-demand industry with strong long-term career opportunities.
  • Grow in a continuous learning environment , with scope to advance into leadership, customer success, or product specialist roles.
  • Contribute to a fast-growing SaaS initiative backed by a well-established email marketing consultancy.

If youā€™re looking to level up your career in customer facing role and contribute to cutting-edge infrastructure and marketing solutions, weā€™d love to hear from you

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