Area Operations Manager

3 months ago

pune, India Lenskart.com Full time

Role: Area Operations Manager

Locations- Pune, Goa, Vadodara, Solapur



Profile Summary

Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience.

Key Responsibilities

Driving Sales and Customer Service

a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually

b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store

c. Drive culture of high sales performance expectations, i.e. SALES Leadership

d. Motivates and inspires field team to drive for results.

e. Review financial performance at regional level to identify improvement opportunities.

f. Serve as critical strategy planning link between Corporate and the field organization.

g. Translate corporate goals including financial returns, sales growth and market share, into business plans.

h. Assess field capability and establish performance priorities at group level.


Manpower Planning & People Development

a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store


b. Direct responsibility for professional development of Lenskart Associates


c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication.


d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives


e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team.


f. Overall responsibility for associate development


Managing P&L of the Assigned Stores

a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level

b. Managing the top and bottom line effectively of the assigned territory and stores

c. Responsible for reducing shrinkage

d. Managing the productivity of the staff

e. Using cost effective methods to ensure productivity of the respective territory


Managing and Maintaining High Standards of Retail Operations

a. Regular Store Visits to:

o Audit stores


o Coaching the Store Managers


o Motivate staff through sales discussions


o Check VM, stock availability


o Check store hygiene, grooming


o Assess discipline levels in store – opening times, staff attendance, process adherence etc.


b. Analyze data before Store Visits

o Monitoring Sales through data.


o Assessing the productivity and achievements of the stores


o Store Staffing levels.


o Product flow, supply, demand and shrinkage.


o NPS and MC scores


o Reviewing measures to achieve performance targets


a. Bridge communication between Management and floor

o Recommending changes to ZM/BH basis visits.


o Ensure Timely reporting of Data when needed.


o Implementing and enforcing company regulations


o Implement process change


o Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets


Inventory Management

a. Ensures availability of required merchandise and services at each of the assigned stores


b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores


c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores


d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed


e. Ensuring necessary quality checks for the new products is being conducted in a timely manner

f. Responsible for reducing shrinkage at store level


g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer



Key Personal and Professional Attributes:


  • Collaborative Skills: The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment.
  • Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct.
  • Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making.
  • Results oriented: The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success.
  • Extroverted Personality
  • Pleasant & Friendly who can be easily approached
  • Pragmatic Leaders who are self -motivated and resilient
  • Passionate
  • Energetic
  • Positive Attitude
  • Ability to handle stressful situations
  • Problem Solving & Decision Making
  • Assertive
  • Sales Driven & Number Oriented Team player

Candidate Profile:

  • Full Time Post Graduate with 7-9 years of relevant experience into retail industry
  • Post-Graduation is a must


  • Very strong communication skills- both written and verbal and must be a good orator
  • Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word


e) Strong inter-personal skills (friendly, caring & patient)


f) Sales oriented


g) Strong Management/leadership skills.


h) Strong organizational skills.


i) Strong team builder

  • Area Operations Manager

    3 months ago

    pune, India Lenskart.com Full time

    Role : Area Operations Manager Locations- Pune, Goa, Vadodara, Solapur Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a....

  • Area Operations Manager

    3 months ago

    pune, India Lenskart.com Full time

    Role : Area Operations ManagerLocations- Pune, Goa, Vadodara, SolapurProfile SummaryOur Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience.Key ResponsibilitiesDriving Sales and Customer Servicea. Driving...

  • Area Operations Manager

    3 months ago

    Pune, India Lenskart.com Full time

    Role: Area Operations ManagerLocations- Pune, Goa, Vadodara, SolapurProfile SummaryOur Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience.Key ResponsibilitiesDriving Sales and Customer Servicea. Driving...

  • Area Operations Manager

    3 months ago

    Pune, India Lenskart.com Full time

    Role : Area Operations Manager Locations- Pune, Goa, Vadodara, Solapur Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service ...

  • Area Operations Manager

    3 months ago

    Pune, India Lenskart.com Full time

    Role: Area Operations ManagerLocations- Pune, Goa, Vadodara, SolapurProfile SummaryOur Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience.Key ResponsibilitiesDriving Sales and Customer Servicea. Driving...

  • Area Manager, Operations

    6 months ago

    Pune, India ASSPL - Maharashtra Full time

    At Amazon, we strive to be Earth’s most Customer-Centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at...

  • Area Sales Manager

    2 weeks ago

    Pune, India ALUMIL Full time

    The purpose of the Area Sales Manager is to monitor and develop our targeted area sales team and our sales operations. Be responsible for selecting, leading & developing the team Visit his/her clients and colleagues systematically, monitors specific customers/ key partners and significant projects of his/her area of responsibility. Be responsible for...

  • Area Manager Leader

    2 days ago

    Pune, Maharashtra, India myGwork Full time

    This role is with myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly. We are looking for an experienced Area Manager to join our team at Amazon Fresh Fulfillment Center.Job Description:About the Role:The Area Manager will be responsible for leading a team...

  • Area Leadership Manager

    1 week ago

    Pune, Maharashtra, India Cafe Coffee Day Full time

    About Café Coffee DayCafé Coffee Day, a renowned Indian café chain, boasts over 460 outlets across the country. With its first café opening in Bengaluru in 1996, CCD pioneered the coffee culture in India by introducing a wide range of delectable food and beverage products served in a contemporary, youthful ambiance.Key Responsibilities :Spearhead...

  • Area Business Manager

    8 months ago

    Pune, India One Plus Staffing Solution Full time

    We are looking for an experienced Area Business Manager to lead and oversee the work of employees in our company. You will be responsible for ensuring the efficiency of business operations as well as setting strategic goals for the future.ResponsibilitiesDevelop goals and objectives that tend to growth and prosperity.Design and implement business plans and...

  • Area Development Manager

    3 weeks ago

    Pune, Maharashtra, India Practo Full time

    At Practo, we're looking for a talented individual to take on the role of Area Development Manager. This is an exciting opportunity to join our team and contribute to shaping the future of healthcare.About PractoWe're a dynamic and innovative company that's revolutionizing the way people access healthcare. Our mission is to simplify ways to be healthy and...

  • Area Head

    3 days ago

    Pune, India Vijayanand Travels Full time

    Location: PuneCompany: Vijayanand Travels Pvt. Ltd.Vijayanand Travels is seeking a visionary Area Head to lead operations across Maharashtra. This role is pivotal in managing day-to-day operations, optimizing parcel services, increasing occupancy rates, and strategizing route expansions to drive business growth.- Key Responsibilities:• Oversee and...

  • Area Manager

    6 months ago

    Pune, India ATSPL - Maharashtra Full time

    Area Managers are responsible for all budgetary, people development and operations objectives of our Amazon Fresh Fulfillment Center Additional responsibilities include managing and leading a team of Team Leads, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench...

  • Area Leadership Executive

    1 week ago

    Pune, Maharashtra, India Cafe Coffee Day Full time

    Join Cafe Coffee Day, India's largest café chain, as an Area Coach and take your career to new heights. With over 460 cafes across the country, we are a dynamic organization that offers endless opportunities for growth and development.About UsCafe Coffee Day is a leading coffee retail conglomerate with a leadership position in automated beverage dispensing...

  • Area Manager

    7 months ago

    Pune, India Royal Enfield Full time

    Job Requirements Position title Area Manager - Sales   Reports to Regional Business Manager   Job grade Assistant Manager   Location Pune   Job Purpose The Area Manager - Sales will plan and implement strategies to achieve budgeted volumes in the motorcycle business which includes motorcycle’s booking target...

  • Area Coach

    2 months ago

    Pune, India Cafe Coffee Day Full time

    About Café Coffee Day Café Coffee Day is India's largest café chain in terms of the number of café outlets with more than 460 cafes across the country. CCD, as it is popularly called, opened its first café in Bengaluru in 1996 and has pioneered the coffee culture in the chained café segment in India by bringing in a range of delectable food and...

  • Area Head

    4 days ago

    Pune, India Vijayanand Travels Full time

    Location: Pune Company: Vijayanand Travels Pvt. Ltd. Vijayanand Travels is seeking a visionary Area Head to lead operations across Maharashtra. This role is pivotal in managing day-to-day operations, optimizing parcel services, increasing occupancy rates, and strategizing route expansions to drive business growth. - Key Responsibilities: • Oversee and...

  • Area Head

    4 days ago

    Pune, India Vijayanand Travels Full time

    Location: Pune Company: Vijayanand Travels Pvt. Ltd. Vijayanand Travels is seeking a visionary Area Head to lead operations across Maharashtra. This role is pivotal in managing day-to-day operations, optimizing parcel services, increasing occupancy rates, and strategizing route expansions to drive business growth. - Key Responsibilities: •...

  • Area Head

    3 days ago

    Pune, India Vijayanand Travels Full time

    Location: PuneCompany: Vijayanand Travels Pvt. Ltd.Vijayanand Travels is seeking a visionary Area Head to lead operations across Maharashtra. This role is pivotal in managing day-to-day operations, optimizing parcel services, increasing occupancy rates, and strategizing route expansions to drive business growth.- Key Responsibilities: • Oversee and...

  • Area Head

    4 days ago

    Pune, India Vijayanand Travels Full time

    Location: PuneCompany: Vijayanand Travels Pvt. Ltd.Vijayanand Travels is seeking a visionary Area Head to lead operations across Maharashtra. This role is pivotal in managing day-to-day operations, optimizing parcel services, increasing occupancy rates, and strategizing route expansions to drive business growth.- Key Responsibilities: • Oversee and...