Operations Manager

2 weeks ago

tumakuru, India beBeeManager Full time

About our role:We are seeking a seasoned leader to oversee the operational readiness and delivery of online learning programs.This role involves end-to-end management of online courses, ensuring timely setup and maintenance, and driving process excellence in accordance with industry standards.Managing a team of coordinators, you will ensure alignment to defined SOPs and quality benchmarks across all program launches.Responsibilities:Operational Management:Oversee the entire course lifecycle, ensuring on-time setup of courses and modules as per launch schedules.Ensure alignment to defined SOPs and quality benchmarks across all program launches.Review course configurations such as announcements, sections, and resources to maintain consistency and compliance with academic guidelines.Manage all course end activities, including closure reports, survey tracking, and completion analysis.Team Leadership:Lead and mentor a team of coordinators to drive accountability, efficiency, and quality in execution.Monitor workload distribution, performance metrics, and deliverables to ensure adherence to SLAs.Support skill development and knowledge sharing within the team to foster operational excellence.Cross-Functional Collaboration:Work closely with delivery, product, marketing, and IT teams to ensure smooth program launches and issue resolution.Liaise with partner teams to coordinate blended course requirements and maintain partner satisfaction.Serve as the point of escalation for LMS-related challenges and coordinate timely resolutions.Process Improvement and Reporting:Identify and implement process enhancements to increase efficiency, scalability, and learner satisfaction.Track and analyze course readiness metrics, learner engagement trends, and operational performance through dashboards and reports.Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams.Stakeholder Management:Act as the primary point of contact for internal and external stakeholders on LMS-related matters.Ensure adherence to academic and operational standards while meeting partner expectations.Support audits, documentation updates, and change management initiatives as required.

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