Senior IVR Developer

4 days ago

rajahmundry, India beBeeIvr Full time

We're seeking a skilled professional to optimize and enhance our call center's workflows by leveraging their expertise in designing complex Interactive Voice Response (IVR) flows, API integrations, and compliance-driven call workflows using Talkdesk Studio.Key ResponsibilitiesDesign and optimize Talkdesk IVR / Studio flows, including multi-level menu structures and dynamic routing.Configure queues, skills, ring-groups, callback flows, Service Level Agreements (SLAs), and call-handling automation.Integrate Talkdesk with Customer Relationship Management (CRM) / case-management systems via APIs or webhooks.Build workflows for payments, claims, status updates, collections, and compliance routing.Implement call recording, consent prompts, regulatory messaging, and audit-ready routing.Conduct thorough testing, troubleshoot call logic, and provide technical documentation and handoff.RequirementsMinimum 5 years of experience with Talkdesk IVR, Studio, routing, and CX platform configuration.Strong understanding of call center operations, particularly in financial-services environments.Experience with APIs, scripting, webhooks, and integrations (Talkdesk Data Actions).Expertise in call-flow logic, queue management, SLAs, and real-time metrics.Ability to work independently and support U.S. business hours when needed.

  • Senior VOIP Developer

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    Rajahmundry, India Ecosmob Technologies Full time

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    rajahmundry, India beBeeDeveloper Full time

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    rajahmundry, India beBeeSoftware Full time

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    rajahmundry, India beBeeDeveloper Full time

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    rajahmundry, India beBeeDesign Full time

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    rajahmundry, India beBeeProgrammer Full time

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    rajahmundry, India beBeeDataEngineer Full time

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