Zluri | Managed Services Manager

23 hours ago

india Zluri Full time
  • Job Location: Bangalore
  • Employment Type: Full-time
  • Work Mode: Hybrid


About Us:


Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all from a single, intuitive interface. With Zluri, organisations automate compliance readiness and ensure that the right people have access to the right applications at the right time, with minimal time and manual effort. We serve a diverse, global customer base, including industry leaders like Monday.com, Traveloka, Whoop, Kaizen Gaming, and Whatfix.


Role Summary:


Managed services professionals (SaaS Managers) oversee projects specific to each client. Each client represents a unique project, and team members engage with customers through calls to gather requirements and take the necessary actions. This role involves maintaining project trackers, completing timesheets, and providing customers with weekly and monthly status reports.


A basic understanding of integrations and how they function is essential, along with proficiency in Excel and spreadsheets, including creating pivot tables. Equally important is presenting data-driven insights to customers, handling objections during calls, and offering feedback and actionable recommendations.


This role requires strong collaboration with cross-functional teams such as Solutions and Customer Success Management (CSM). Team members must escalate issues as needed while ensuring timely project delivery. This project management-focused role requires a blend of technical aptitude, customer engagement skills, and process management expertise.


Key Responsibilities:


Client Engagement:

  • Build and maintain strong client relationships through regular check-ins and status meetings.
  • Act as clients' primary point of contact, ensuring their needs are met proactively.


Project Management:

  • Lead end-to-end project execution, from scoping to delivery, ensuring all project milestones are met.
  • Maintain accurate and up-to-date project documentation, including trackers, timesheets, and reports.


Technical Expertise:

  • Understand and troubleshoot integration processes and workflows.
  • Collaborate with technical teams to implement and optimize solutions.
  • Stay updated on relevant technology and service offerings.


Data Management & Reporting:

  • Analyse project data to generate insights and performance metrics.
  • Prepare detailed weekly and monthly reports highlighting project progress, risks, and mitigation strategies.
  • Present findings and solutions to clients and internal stakeholders.


Customer Success & Issue Resolution:

  • Identify and escalate issues promptly while ensuring minimal client impact.
  • Offer consultative advice and recommend improvements based on data-driven analysis.


Cross-Functional Collaboration:

  • Work closely with internal teams such as Solutions, CSMs, Product, and Engineering.
  • Facilitate inter-departmental coordination to resolve client issues efficiently


Qualifications and Experience:


  • Education: Bachelor’s degree in Business, Information Technology, or a related field.
  • Experience: 3-5 years of experience in project management or managed services in a SaaS environment.


Key Skills:


  • Project Management Skills: Experience in managing multiple projects with competing deadlines.
  • Technical Acumen: Basic to intermediate understanding of integrations, APIs, and SaaS environments.
  • Data Analysis & Reporting: Proficiency in Excel, Google Sheets, and data visualisation tools.
  • Customer Handling: Strong customer service skills, including handling expectations and objections.
  • Communication: Excellent verbal and written communication skills for client-facing interactions.
  • Problem-solving: Ability to troubleshoot technical issues and suggest effective resolutions.
  • Adaptability & Initiative: Proactive approach to managing new challenges in a dynamic environment.

  • Project Manager

    20 hours ago

    India Zluri Full time

    We are seeking an experienced Project Manager to lead our Enterprise Solutions team.The successful candidate will be responsible for overseeing multiple projects simultaneously, ensuring timely delivery and high-quality results. Key responsibilities include:Managing project scope, timelines, and resources effectivelyCollaborating with cross-functional teams...

  • Senior Human Resources Manager

    4 weeks ago

    india Frontline Managed Services Full time

    Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.Join Our Team and Be a Catalyst for Change!We don't just...

  • General Manager | General Manager | india

    2 weeks ago

    india General Manager Full time

    The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.  ResponsibilitiesProvide leadership and direction to a team of people Manage operations and finances of business Recruit and...

  • Manager biostatistics

    1 month ago

    India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...

  • Manager Biostatistics

    1 month ago

    india Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...

  • Manager Biostatistics

    1 month ago

    India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members...

  • Manager Biostatistics

    1 month ago

    india Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members...

  • Manager Biostatistics

    1 month ago

    India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...

  • Graphic Design Manager

    1 week ago

    India Abakkus Asset Manager Private Limited Full time

    The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. Responsibilities Collaborate with the team to ensure consistency of designs across...

  • Abakkus Asset Manager Private Limited | Graphic Design Manager | india

    1 week ago

    india Abakkus Asset Manager Private Limited Full time

    The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms.ResponsibilitiesCollaborate with the team to ensure consistency of designs across various...

  • Client Servicing Manager

    2 weeks ago

    India Talent Corner HR Services Pvt Ltd Full time

    `Company: Events industry. Location: Ujagar Industrial Estate, Waman Tukaram Patil Marg, Deonar, Chembur, Mumbai, 400088 Designation: Client Servicing Manager (MANDATORY: WORKED UNDER EVENT AGENCIES ONLY) Experience – 5 + Years Salary Range – Upto 60k/month ( 7.20 LPA) Working days and time: Mon. to Fri. Time: 10 am to 6:30 pm ...

  • IT Service Management Lead

    2 weeks ago

    India Evernorth Health Services Full time

    About Evernorth Health Services:We are a leading health services company creating innovative pharmacy, care, and benefits solutions to improve health and increase vitality.As an IT Service Management Lead, you will provide strategic counsel and advice to top management on significant IT Support matters, often requiring coordination between organizations....

  • Commercial Attorney-contracts

    6 months ago

    India Elevate Services Full time

    Elevate is recruiting a** **Commercial Attorney** for our **Contracts - Managed Services** team. As a Commercial Attorney, you will be a member of the legal service delivery team for a global client, working closely with Customers, in-house counsel teams in different geographies, including in the Americas, EMEA, and APAC. You will provide commercial and...

  • Senior Retail Banking Manager Lead

    20 hours ago

    India Sr Branch Manager Retail Banking Full time

    About the Role">We are seeking a highly experienced and skilled Senior Branch Manager to lead our retail banking team in Mumbai.">Key Responsibilities:">">Achieve growth and hit sales targets by successfully managing the PCARM team for the cluster.">Design and implement strategic sales plans, including marketing activities, to help the team acquire premium...

  • KlinEra Global Services | Manager Clinical Data Management

    22 hours ago

    india KlinEra Global Services Full time

    As the Manager, Clinical Data Management (CDM) at KlinEra Global Services, a leading Contract Research Organization (CRO), you will oversee the planning, execution, and management of clinical data management activities across multiple clinical trials. This includes the oversight of data collection, data validation, data quality, and the overall integrity of...

  • Prow Services | Digital Marketing Manager | india

    3 days ago

    india Prow Services Full time

    Company Description Prow Services is a small agency with over 20 years of experience in advertising based in Ahmedabad. Led by Mr. Ruchit Shah, a management graduate with a creative vision, Prow Services specializes in branding, media planning, and digital solutions. The agency prides itself on providing innovative and effective digital marketing strategies...

  • Prow Services | Digital Marketing Manager | india

    2 days ago

    india Prow Services Full time

    Company Description Prow Services is a small agency with over 20 years of experience in advertising based in Ahmedabad. Led by Mr. Ruchit Shah, a management graduate with a creative vision, Prow Services specializes in branding, media planning, and digital solutions. The agency prides itself on providing innovative and effective digital marketing strategies...

  • Prow Services | Digital Marketing Manager | india

    4 days ago

    india Prow Services Full time

    Company Description Prow Services is a small agency with over 20 years of experience in advertising based in Ahmedabad. Led by Mr. Ruchit Shah, a management graduate with a creative vision, Prow Services specializes in branding, media planning, and digital solutions. The agency prides itself on providing innovative and effective digital marketing strategies...

  • Ananda Services | Talent Acquisition Manager

    22 hours ago

    india Ananda Services Full time

    Job Title: HR Manager (Talent Acquisition)Company: Ananda ServicesLocation: Hybrid (NCR-based; onsite meetings in Gurgaon once or twice a week)About the RoleAnanda Services is seeking a dedicated and proactive HR Manager to establish and manage the HR function for a fast-growing startup managing multiple brands. This is a hands-on role involving a wide...

  • IT Service Delivery Manager/Service Level Manager

    1 month ago

    india Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - Remote Shift: NALA About Lingaro: Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data. Since...