HTC Global Services | Change Manager
14 hours ago
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Please find the roles and responsibilities for ITIL Asset and Change Manager
Requirements:
1. Process expertise – Expert level knowledge of ITIL Change Management process, KPIs, and best practice.
2. Thought leadership - Ability to identify and raise the gaps/areas for improvement within Change Management and where that process connects to others (e.g. Incident and Problem Management).
3. Successful execution – Ability to independently pursue and execute process improvements and governance.
4. Communicative – Ability to effectively and regularly communicate progress, governance, and escalations items to management.
5. Analysis – Ability to analyse Change Management data and translate it into meaningful explanations for leadership.
Responsibilities:
- Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management.
- Drives the Change Management practice from a strategic and tactical perspective to understand requirement.
- Manage and evolve ITIL Asset and Change Management processes.
- Analyses current assessments, operational efforts and provides recommendations for improvements to all operational processes.
- Designs and develops Change Management best practices for the organization, including managing Change Advisory Board(CAB) meetings.
- Drives steady state and continuous improvement in the ITSM operations support of the organization.
- Participates in other related valued discussion to understand requirements and ITSM operations management.
- Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive.
- Assess the change impact. Conduct impact analyses, assess change readiness, and identify key stakeholders.
- Support training efforts. Provide input, document requirements, and support the design and delivery of training programs.
- Complete change management assessments. Identify, analyse and prepare risk mitigation tactics. Identify and manage anticipated and persistent resistance.
- Integrate change management activities into the project plan.
- Evaluate and ensure user readiness.
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level
- Extensive knowledge of Asset management
- Strong knowledge of ITAM best practises
- Knowledge of Incident and Problem Management
Primary Skills:
Change management
Asset Management
Good to have Incident and Problem management
Certifications:
ITIL Foundation
ITIL Intermediate (preferred to have)
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