Multilingual Customer Support Expert

2 weeks ago


mount, India beBeeBengali Full time

Role Summary:We are seeking a Customer Service Professional to deliver high-quality support to our clients in Bengali and English.The ideal candidate will have strong language skills, excellent communication abilities, and the ability to work independently with minimal supervision.Respond to customer inquiries via phone, email, and chatAnalyze customer needs and provide effective solutionsMaintain accurate records of interactions in CRM systems and adhere to established proceduresCollaborate with internal teams to resolve complex issuesMeet service quality, response time, and customer satisfaction metricsKey Qualifications:Exceptional command of Bengali and English languagesStrong active listening, problem-solving, and communication skillsAbility to work remotely with autonomyFamiliarity with basic computer applicationsPrior customer service experience is advantageous but not required



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