Customer Experience Support Specialist

2 weeks ago

mount, India beBeeService Full time

About Our TeamWe are looking for a Customer Service Representative to support our growing client base.Key Responsibilities:Respond to client queries about product usage, features, and best practicesTroubleshoot issues clients face with AI agent performance and platform functionalityConfigure and fine-tune AI agents when they're not responding correctly or when clients escalateGuide clients through setup, onboarding, and ongoing platform optimizationDocument common issues and contribute to help articles and internal knowledge basesCollaborate with the product and engineering teams to flag bugs and suggest improvementsRequirements:1-3 years of experience in customer service or client support, preferably in a SaaS environmentStrong written and verbal communication skills in English and HindiAbility to understand technical products and explain them simply to clientsProblem-solving mindset with attention to detailComfortable working across multiple tools and communication channelsFamiliarity with CRM tools, ticketing systems, or helpdesk platforms preferredBenefits:Be part of a fast-growing startup at the intersection of AI and customer experienceOpportunity to grow as the company scalesCollaborative, no-hierarchy culture

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