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Technical Desktop Specialist
3 weeks ago
Desktop Support RoleThis role is responsible for delivering technical support to desktop/laptop hardware, software, and peripherals. The successful candidate will be able to diagnose and resolve advanced technical issues escalated from the L1 support team.A key aspect of this role is installing, configuring, and maintaining operating systems, software applications, and system updates.The ideal candidate will have a strong understanding of Windows and Mac operating systems.Prior experience with Microsoft Office Suite and other common software applications is also essential.We are seeking an individual with excellent problem-solving and analytical skills.A strong communication and interpersonal skillset is required, as well as the ability to work independently and as part of a team.A degree in Information Technology or Computer Science is preferred, along with 2-4 years of experience in a similar role.We encourage applicants with relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).Responsibilities:Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.Diagnose and resolve advanced technical issues escalated from the L1 support team.Install, configure, and maintain operating systems, software applications, and system updates.Perform root cause analysis to identify recurring technical problems and develop solutions.Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.Collaborate with IT team members on projects, upgrades, and implementations.Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.Provide remote support and troubleshooting for users working from home or in the field.Train and mentor junior support technicians as needed.Ensure compliance with IT policies, security protocols, and best practices.We value our employees' growth and development. This role offers opportunities for professional growth, training, and mentorship.