Deputy Director- IT

Key Responsibilities:

Helpdesk Management

• Provide strategic oversight of the hospital's IT Helpdesk function, ensuring timely resolution of user issues through phone, email, and on-site support.
• Govern policies for IT asset management, including procurement, inventory tracking, AMC, warranty management, and vendor coordination for all hardware (desktops, laptops, printers, biometric devices, servers, networking equipment).
• Approve and monitor budgets, resource allocation, and consumables usage (toner, cartridges, spares, IT supplies).
• Ensure proper documentation and audit trails for IT materials, in/out registers, and asset lifecycle management.
• Ensure biometric and access control systems function effectively with secure integration into hospital IT systems.
• Regularly review and update departmental IT policies to align with hospital strategy, regulatory requirements, and technology standards.

Hardware Management and Support:

• Lead the management, installation, and maintenance of all IT hardware across the organization (servers, workstations, networking devices, etc.).
• Ensure the availability and reliability of hardware systems by proactively identifying potential issues and addressing them in a timely manner.
• Provide strategic oversight of hospital servers and data center infrastructure, ensuring maximum uptime for all mission-critical applications (HMIS, PACS, Tally, Insurance/MJPJAY systems, etc.).
• Establish governance for server OS and application patch management (monthly/quarterly) to maintain performance, security, and compliance.
• Manage hardware lifecycle, including procurement, upgrades, repairs, and decommissioning of outdated equipment.
• Develop and implement disaster recovery plans for hardware failure.
• Ensure robust data backup and disaster recovery plans, with offsite/cloud backup strategies to safeguard against data loss and downtime.
• Approve and oversee data sharing policies and access management, ensuring secure folder creation, controlled permissions, and compliance with hospital IT standards.
• Server Data backup manage. (All institutes functions- Videography, Photography data, User confidential data, MJPJAY data, HMIS database, PACS database, Tally database).

Software Implementation and Integration:

• Oversee the deployment, configuration, and integration of software applications, including HMIS support (Software Performance, User Complaint, User New requirements, Master Billing support, Password reset, printer configuration, software training).
• Coordinate with software vendors and internal teams to ensure software meets organizational needs and regulatory requirements.
• Manage the implementation of software solutions, ensuring alignment with overall IT and business strategies.
• Lead testing, troubleshooting, and user training for new software applications.
• Monitor and evaluate the performance of software applications, recommending updates or replacements as necessary.
• Ensure legal compliance and security by managing:

i) Microsoft licenses (periodic updates, renewals, compliance checks).

ii) Antivirus licenses and enterprise-wide endpoint protection.

• Application support – critical System, including:

i) PACS (application support, imaging access coordination, troubleshooting)

ii) EPBX (configuration, speed dialing, Zero Dialling, dialer tones, reports as per requirement).

Health Information System (HIS) Coordination:

• Act as the primary coordinator for all HIS-related projects, ensuring proper integration with other systems.
• Oversee the administration, security, and data integrity of HIS, ensuring compliance with healthcare regulations and standards (such as HIPAA).
• Lead efforts to continuously improve HIS functionality, performance, and user experience.
• Collaborate with healthcare staff to understand their requirements, ensuring HIS supports clinical and administrative workflows effectively.
• Provide ongoing support and maintenance for HIS, troubleshooting issues and implementing solutions.

CCTV Management

• Provide oversight of the hospital's CCTV infrastructure as part of IT systems, ensuring seamless integration, uptime, and data storage availability.
• Plan and coordinate with vendors for installation, upgrades, and expansion of CCTV systems across hospital campuses.
• Ensure data backup and storage management for CCTV footage in compliance with hospital IT policies and statutory guidelines.
• Oversee asset management, documentation, and lifecycle tracking of CCTV equipment.
• Define and monitor maintenance schedules, AMC contracts, and vendor SLAs for CCTV systems.
• Ensure proper functioning of the CCTV control room equipment (consoles, servers, storage, cabling, and power backup).
• Periodically review and update CCTV-related IT policies for data retention, access permissions, and integration with hospital IT infrastructure.

Project Management

• Provide leadership in identifying, planning, and executing new IT projects in alignment with hospital strategy (e.g., HMIS upgrades, ERP implementation, Telemedicine, Electronic Medical Records).
• Ensure remote location IT support (e.g., UHTC, RHTC, satellite clinics) through secure connectivity, centralized monitoring, and standardized processes.
• Oversee digital communication platforms and social media integration, ensuring alignment with hospital branding, patient engagement, and regulatory compliance.

Vendor Management:

• Develop and manage strategic partnerships with IT solution providers, HMIS vendors, telecom operators, and hardware suppliers.
• Negotiate contracts, Service Level Agreement (SLAs), and pricing to ensure cost-effective solutions and high-quality services.
• Monitor vendor performance and compliance with hospital standards and policies.
• Ensure timely delivery, installation, AMC, and warranty services for IT assets and applications.
• Evaluate new vendors and technologies to enhance hospital IT systems.
• Maintain transparent documentation of vendor approvals, quotations, agreements, and renewals.

Network & Cybersecurity Management:

• Provide strategic oversight of the hospital's entire network infrastructure including LAN, WAN, Wi-Fi, fiber connectivity, and campus-wide networking solutions.
• Ensure high availability, speed, and security of the hospital's IT network to support HMIS, PACS, LIS, telemedicine, and digital health applications.
• Oversee the design, planning, and implementation of LAN cabling, network architecture, routers, switches, and wireless access points.
• Ensure robust firewall and cybersecurity management (e.g., SOPHOS, cyber roams, endpoint protection), including internet access policies, website restrictions, and social media controls as per hospital policy.
• Define and enforce network security protocols to protect against malware, ransomware, and unauthorized access.
• Oversee the development and enforcement of IT security policies, including network security, data encryption, and user access control.
• Develop disaster recovery and failover strategies to ensure business continuity during outages or cyberattacks.
• Conduct regular audits to identify vulnerabilities and address security concerns.

Strategic IT Planning:

• Develop and execute the IT strategy aligned with the overall business and healthcare goals.
• Plan and implement IT infrastructure changes to meet the evolving needs of the organization.
• Stay abreast of technological trends, recommending and implementing emerging technologies to enhance operational efficiency.
• Prepare and manage IT budgets, ensuring efficient allocation of resources.

Team Leadership and Management:

• Lead and manage the IT department, including recruitment, performance management, training, and professional development.
• Foster a collaborative and innovative work culture within the team.
• Assign tasks, set priorities, and ensure the IT team delivers high-quality services within established timelines.

Required Skills & Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred).
• At least 8-10 years of experience in IT, with a minimum of 5 years in a leadership role, preferably in the healthcare sector.
• Strong experience in managing hardware systems, including servers, networking devices, and troubleshooting hardware issues.
• Proven expertise in implementing and maintaining Health Information Systems (HIS), Electronic Health Records (EHR), or similar healthcare software.
• In-depth knowledge of IT infrastructure, cloud services, networking, and system administration.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues quickly.
• Strong leadership and team management skills, with the ability to motivate and guide IT professionals.
• Excellent communication skills to collaborate with internal teams, senior leadership, and external vendors.
• Experience with IT budgeting, planning, and resource management.
• Knowledge of healthcare regulations and standards related to IT (e.g., HIPAA, HITECH, GDPR).

Desirable Skills:

• Certifications such as ITIL, PMP, CISSP, or related certifications.
• Experience with cloud computing platforms and virtualized environments.
• Familiarity with healthcare-specific software (e.g., HIS, EHR systems) and their integration.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.

Work Environment:

• Full-time position based in the organization's main office or hospital.
• Occasional travel to different facilities for on-site support or project coordination.

This job description combines technical expertise, leadership, and strategic oversight in IT, specifically related to healthcare systems, ensuring that both hardware infrastructure and software solutions, particularly HIS, are effectively managed and optimized.