Customer Relationship Management Consultant
2 weeks ago
As a CRM Executive, you will be the primary point of contact for our clients, nurturing relationships and ensuring high levels of satisfaction throughout the property buying lifecycle. You will utilize CRM software to track customer interactions, manage documentation, and coordinate with sales, legal, and finance teams to provide a transparent and efficient experience for the customer.Key Responsibilities:Customer Interaction:Initiate contact with new customers through welcome calls and emails after booking.Respond promptly and professionally to client inquiries, feedback, and complaints via phone, email, and in-person meetings.Maintain regular and proactive communication with clients, providing timely updates on project construction progress, documentation, and payment schedules.Documentation and Administration:Maintain accurate and up-to-date client records in the CRM system, including booking forms, KYC details, and other essential documentation.Assist in the preparation and coordination of legal documents such as sale agreements, builder-buyer agreements, and demand letters.Track and follow up on client payments, generate receipts, and send timely payment reminders.Post-Sales and Operations:Handle all aspects of post-sales administration, including documentation for bank loans, legal formalities, and handover processes.Coordinate with internal departments—including sales, legal, accounts, and project teams—to ensure seamless service delivery and prompt resolution of client issues.Support customers through the possession process and ensure all fit-out formalities are completed to their satisfaction.Database Management and Reporting:Utilize the CRM platform to log all customer interactions and track the customer journey.Prepare and generate daily, weekly, and monthly reports (MIS/DSR) on customer interactions, payment collections, and issue resolution.Ensure data accuracy and integrity within the CRM system.Customer Engagement and Retention:Assist in planning and executing customer engagement activities, such as site visits and special events.Support initiatives for upselling and cross-selling to existing customers by highlighting new properties or services.Qualifications:Bachelor of Business Administration (BBA) or a related field.Prior internship experience in a customer-facing or real estate role is a plus.Proficiency in MS Office, particularly Excel and Word, is essential.Familiarity with CRM software (e.g., Salesforce, Zoho, etc.) is a plus but not mandatory.Knowledge of real estate documentation and RERA guidelines is beneficial.Skills and Attributes:Exceptional Communication: Strong verbal and written communication skills in English and Hindi are essential for effective client interaction.Customer-Centric Attitude: A genuine passion for customer service with a problem-solving mindset.Organizational Skills: Excellent organizational, multitasking, and time-management abilities to handle multiple client tasks efficiently.Detail-Oriented: A meticulous approach to managing data and documentation to ensure accuracy.Team Player: The ability to collaborate effectively with cross-functional teams.Professional Demeanor: Confident and professional in dealing with a range of stakeholders.
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Customer Success Manager
6 days ago
bangalore, India TalAstra HR Consultant Full timeOverview: As Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and loyalty and for ensuring they gain maximum value from the product. You will focus on building long-term relationships, addressing customer needs, and fostering loyalty by providing onboarding,...
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Business Development Manager
10 hours ago
bangalore, India r3 Consultant Full timeJob Title: Business Development – Enterprise Sales Experience Required: 5+ Years in Enterprise/IT Sales with Field Sales expertiseWork Type: Full-time | On-siteAbout the RoleWe are seeking a highly motivated and experienced Enterprise Sales Consultant to manage and grow key enterprise accounts in Mumbai. This role requires a deep understanding of Microsoft...
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Business Development Manager
41 minutes ago
bangalore, India r3 Consultant Full timeJob Title: Business Development – Enterprise Sales Experience Required: 5+ Years in Enterprise/IT Sales with Field Sales expertise Work Type: Full-time | On-site About the Role We are seeking a highly motivated and experienced Enterprise Sales Consultant to manage and grow key enterprise accounts in Mumbai. This role requires a deep understanding of...
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Senior Customer Relationship Manager
2 weeks ago
bangalore, India CloudHire Full timeThe Senior Customer Relationship Manager (Senior CRM/CRE) is responsible for leading client relationship operations, ensuring exceptional customer experience, managing documentation, supporting loan processes, and coordinating across departments for seamless workflow. This role requires strong communication, leadership, and organizational skills to guide the...
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Customer Relationship Manager
6 days ago
bangalore, India beBeeCustomerRelations Full timeJob Title: Customer Relations SpecialistAbout the RoleWe are seeking a dedicated and customer-focused professional to serve as our primary point of contact for clients. As a key member of our team, you will be responsible for building and maintaining strong relationships with customers, addressing their concerns, and ensuring a seamless customer experience...
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Customer Relationship Management Specialist
1 week ago
bangalore, India beBeeDynamics Full timeCustomer Relationship Management SpecialistWe are seeking a skilled Customer Relationship Management (CRM) specialist to join our team. The ideal candidate will have expertise in Microsoft Dynamics CRM D365 and .NET.Key Responsibilities:Develop and implement effective CRM strategies to drive sales growth and customer engagement.Analyze customer data to...
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Assistant Manager
4 weeks ago
bangalore, India Acquara Management Consultant Full timeJob Title: Assistant Manager – Transfer Pricing (Operational Tax Team) Company Name: Acquara Management Consultant Pvt. Ltd. Employment Type: Full Time Location: Gurgaon, India Qualifications: Chartered Accountant (CA) with 2–3 years of post-qualification experience in Transfer Pricing. Preferred background: Big 4 or Tier-1 consulting...
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Sap Customer Relationship Management Consultant
2 weeks ago
bangalore, India Tech Mahindra Full timeRole / Skill : SAP CRM Techno-Functional Consultant Work Location : Pan India Tech M locations Notice : Immediate to 15 Days Joiners SAP CRM Technical consultant with real time working experience of 6 to 10 years having worked in more than 3 end to end implementation projects. Strong experience in SAP CRM ABAP and expertise in CRM Web Client UI BADI, CRM...
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Relationship Manager
7 days ago
bangalore, India Livspace Full timeHi ConnectionsLivspace #hiringalertAbout Livspace :Livspace is building the world's first end-to-end interior design platform out of India. We're India's top online home improvement & interior destination for consumers and the world & first design automation platform for designers.Profile: Relationship ManagerLocation: JP NagarYears of Experience: 5 -9...
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Relationship Manager
7 days ago
bangalore, India Livspace Full timeHi Connections!!Livspace #hiringalertAbout Livspace :Livspace is building the world's first end-to-end interior design platform out of India. We’re India's top online home improvement & interior destination for consumers and the world & first design automation platform for designers.Profile: Relationship ManagerLocation: JP NagarYears of Experience: 5 -9...
