Customer Support Lead
3 weeks ago
Location: Sector 30, Gurugram, Haryana
Compensation: INR 20,000 - INR 25,000
Experience: 1 + Years
Availability: Immediate joiner
Key Responsibilities:
- Handle escalated customer issues and resolve efficiently
- Collect and analyze customer feedback for improvements
- Improve workflows to enhance service efficiency
- Identify upselling and retention opportunities
Requirements:
- Immediate availability to join
- Proven customer support experience (1+ years preferred)
- Experience in D2C e-commerce, especially in a fashion brand, is a strong plus
- Strong problem-solving and communication skills
Apply now at hr@shapercult.com
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