Customer Support Lead

3 weeks ago


gurugram, India Shapercult Full time

Location: Sector 30, Gurugram, Haryana

Compensation: INR 20,000 - INR 25,000

Experience: 1 + Years

Availability: Immediate joiner


Key Responsibilities:


  • Handle escalated customer issues and resolve efficiently
  • Collect and analyze customer feedback for improvements
  • Improve workflows to enhance service efficiency
  • Identify upselling and retention opportunities


Requirements:


  • Immediate availability to join
  • Proven customer support experience (1+ years preferred)
  • Experience in D2C e-commerce, especially in a fashion brand, is a strong plus
  • Strong problem-solving and communication skills


Apply now at hr@shapercult.com



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