Customer Support Manager
1 month ago
About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & moreHigh Impact as Businesses drive 25-80% Revenues using AiSensy PlatformMission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel InvestorsResponsibilities :Lead the support team, ensuring a seamless and high-quality customer experience.Develop and scale support operations to efficiently meet growing customer needs.Drive customer satisfaction, loyalty, and retention through proactive support.Lead, mentor, and manage a team of customer support representatives.Set KPIs, monitor team performance, and conduct regular performance reviews.Identify training needs and provide ongoing development for team members.Develop scalable support processes, policies, and best practices.Improve support efficiency and response times based on analytics and customer feedback.Collaborate closely with product and sales teams to align support operations with customer needs.Handle escalated issues directly and resolve complex customer concerns to enhance satisfaction.Maintain a knowledge base, FAQs, and other self-service resources for customer empowerment.Conduct regular satisfaction surveys, analyze feedback, and act on insights to improve customer satisfaction.Track and analyze key support metrics, such as response time, resolution rate, and customer satisfaction scores.Prepare weekly and monthly reports highlighting trends, insights, and areas for improvement.Forecast staffing needs and allocate resources to meet customer demands.Identify and implement process improvements to enhance support efficiency, quality, and customer experience.Develop escalation protocols, response templates, and quality control measures for consistent support.Stay updated on industry trends and best practices to keep AiSensy’s support competitive and effective.Qualifications3-5 years of experience in customer support, with at least 2 years in a managerial role (preferably in a B2B SaaS environment).Proven track record of managing and scaling a customer support team in a fast-paced environment.Strong leadership, coaching, and motivational skills.Exceptional verbal and written communication abilities.Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools.Analytical mindset with the ability to interpret data and make data-driven decisions.Customer-focused and empathetic, driven to provide a top-notch support experience.High level of organizational skills and ability to multitask effectively.Adaptable, with the ability to prioritize and work well under pressure in a fast-paced environment.
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Customer Care Executive
6 months ago
Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time**Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...
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Customer Care Executive
5 months ago
Gurugram, Haryana, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time**Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 3.5lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹30,000.00 per month **Benefits**: - Paid sick time - Paid time...
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Customer Support Manager
1 month ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer Support Manager
1 month ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer Support Manager
3 weeks ago
gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...
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Customer Support Manager
1 month ago
gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer Support Manager
1 month ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...
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Customer Support Manager
3 days ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer Support Manager
3 days ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...
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Customer Support Manager
3 days ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer Support
6 months ago
Gurugram, India Talent Integrators Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and...
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Customer Support
2 weeks ago
gurugram, India Genpact Full timeDescription - ExternalGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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StashFin - Customer Support Operations Manager
3 weeks ago
Gurugram, India Stashfin Full timeJob Title : Customer Support Operations Manager - Digital Payments Location : Gurgaon, IndiaJob Type : Full-timeRole Overview :- We are seeking a Customer Support Operations Manager to oversee our customer support efforts in digital payments, focusing on UPI transactions. - This role will ensure high-quality, prompt support for customers, fostering a...
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Customer Support
2 weeks ago
gurugram, India Genpact Full timeDescription - ExternalGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer Support
1 week ago
gurugram, India Genpact Full timeDescription - External Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer Support
4 weeks ago
gurugram, India Genpact Full timeDescription - ExternalGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer Support
4 weeks ago
Gurugram, India Genpact Full timeDescription - ExternalGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer Support
3 weeks ago
Gurugram, India Genpact Full timeDescription - External Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer Support
4 weeks ago
Gurugram, India Genpact Full timeDescription - ExternalGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Customer Support
3 weeks ago
gurugram, India Genpact Full timeDescription - External Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
