Senior Fraud Officer

Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Senior Fraud OfficerBusiness: Fraud Operations  Principal responsibilitiesMonitoring and analysis: Observing customer and transactional data to identify unusual patterns or activities indicative of fraud.Investigation: Conducting research and analysis into flagged transactions and potential fraud cases.Recommendations: Suggesting improvements to fraud prevention strategies, systems, and procedures based on findings and analysis.Collaboration: Working with other teams, including IT, security, operations, and law enforcement, to address fraud effectively.Continuous learning: Staying abreast of evolving fraud techniques, industry trends, and regulatory changes.Ethical conduct: Upholding ethical and legal standards, maintaining data confidentiality, and ensuring investigations are conducted with integrity.Risk: Able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.Service: To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues, account management in a professional manner (where applicable).Ownership: Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. QualificationsMinimum Graduation or higher degree.Knowledge of Fraud Operations E)Strong leadership skills – to be able to control the call with customers in a Blended Voice environment (E)Excellent communication skills both verbal and written (E)Knowledge of, and experience in problem solving techniques (E)Ability to learn quickly and transfer knowledge appropriately (E)Ability to meet tight deadlines (E)Strong organization and planning skills along with the ability to handle capacity and MI reporting (E)Ability to build rapport with, and relate to a wide range of people (E)Decision making based on experience, judgement, and Fraud Operations process knowledge (E)Self-Driven (E)Flexibility to work 24/7 working environment in line with business requirements (E)Ability to multi-task and work under pressure (E)Ability to challenge the norm and to identify innovative solutions to improve processes and procedures (D)Specific Skills (If Any)All applicants must have successfully completed their probation period.Employees must meet performance and behavioural standards as defined in the policy.What additional skills will be good to have?Proven ability to prioritise workload effectively in line with business priorities.Reporting and MS Office skillsKnowledge of overall Fraud OperationsOperates effectively across cultures and in multi-cultural diverse work environments.Experience of working with multiple regional teams' desirable.You'll achieve more at HSBC HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."***Issued By HSBC Electronic Data Processing (India) Private LTD***