IT Service Management Specialist

7 days ago

nagpur, India beBeeService Full time

IT Service Management SpecialistThe role of the ITSM specialist involves owning and managing a service management platform, including configuration, customization, and maintenance of modules such as incident, problem, change, asset, and service catalog.The ideal candidate will have 3-5 years of experience in ITSM roles, with a strong understanding of the ITIL framework and service management principles.Configure and maintain service management modulesImplement automation workflows and integrations with other enterprise toolsThe role also involves process optimization and governance, stakeholder engagement, and reporting and insights.ResponsibilitiesDesign and refine ITSM processes aligned with ITIL best practicesEnsure compliance and consistency across service management operationsThe successful candidate will be able to analyze trends to identify improvement opportunities and reduce ticket resolution time, while providing excellent problem-solving and communication skills.In this role, you will be responsible for optimizing and maintaining a service management platform, ensuring that all aspects of service delivery are efficient and effective. This includes designing and refining ITSM processes, ensuring compliance and consistency across service management operations, and analyzing trends to identify improvement opportunities.As an ITSM specialist, you will work closely with stakeholders to understand their needs and develop solutions that meet those needs. You will also be responsible for implementing automation workflows and integrations with other enterprise tools, which will help to improve efficiency and reduce manual errors.This is a challenging and rewarding role that requires a strong understanding of ITIL and service management principles. If you are a motivated and detail-oriented individual who is passionate about delivering high-quality service, then this could be the perfect opportunity for you.

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