Product Support Engineer

4 days ago

bangalore, India Signzy Full time

Job Title: Product Support Engineer( L2 )About SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in Indiaand a top 3 acquiring bank in the US. We have strong global partnerships, including withMastercard, and offices in New York and Dubai, serving customers worldwide. Our product teamof 120+ people is based in Bangalore, building cutting-edge global AI products.Working at SignzyAt Signzy, we embrace technology and innovation to develop outstanding products. We're atech-savvy team backed by investors passionate about creating innovative solutions. Join usand be part of the future of financial services technologyJob DescriptionAs a Product Support Engineer - L2 at Signzy, you will play a critical role in ensuring the smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues. This role involves working closely with both internal and external stakeholders to providehigh-quality support, ensuring compliance and security in financial transactions.RequiredAPI understandingKnows how to work with APIs, Post API, Get APImake API curls when requiredAble to handle client issues and document them in fast paced setupKnows how to use Postman properlyUnderstand client issues and communicate well with them.Good to haveNode js understanding, Good to haveBasic system understanding, CS background preferredAble to work from office in hybrid at leastResponsibilitiesPerform prelim analysis by hitting APIs and understanding the issue with flow before involving dev teamDocument issues / findings and work with devs to get it resolved.This is your opportunity to work with cutting-edge technology in the financial services industryand play a pivotal role in ensuring the integrity and security of financial transactions across theglobe.

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