Hospitality Operations Manager

7 days ago

amravati, India beBeeExecutive Full time

Job SummaryWe are seeking a highly skilled and experienced Executive Assistant Manager to join our hospitality team.The ideal candidate will oversee all aspects of hotel operations, ensuring smooth day-to-day activities, upholding service excellence, and fostering strong internal and external relationships.Direct daily hotel operations and support the General Manager in all operational matters.Assign duties to department heads and monitor performance to ensure compliance with hotel policies and standard operating procedures.Serve as the hotel's Public Relations representative to promote the property within the industry, community, and trade associations.Maintain accurate records including cash flow reports, guest floor limits, AR aging reports, direct billing, etc.Resolve guest complaints promptly and implement effective service recovery strategies.Key ResponsibilitiesOversee day-to-day hotel operations and support the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.Evaluate and improve hotel processes to increase productivity and customer satisfaction.Foster owner loyalty through proactive communication and by delivering consistent business results.We offer a dynamic work environment and opportunities for professional growth and development.RequirementsTo be successful in this role, you should have:A degree in Hotel Management or related field.Minimum 3 years of experience in hotel operations, preferably in an executive role.Excellent leadership, communication, and problem-solving skills.Able to work effectively in a fast-paced environment and prioritize multiple tasks.

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