Customer Support Team Lead
3 days ago
Greetings from Live Connections Position – Team Lead Education Qualification: Any Graduate Experience Requirement: 1. Should have voice team(Inbound or Outbound) handling skills. 2. Experience in Insurance preferred 3. Should have good knowledge in Ms office 4. Should be a level of TL on paper for 2+ yrs. 5. This is for Bangalore location. 6. Should be willing to work in night shifts and flexible enough to extend the hrs based on client and team requirements. Role Responsibility: Individuals in this role own a team and are responsible for Operations, Client and People Management in the team. They are responsible for the implementation of COE frameworks and ensuring quality and productivity of deliverables in the engagement. They are accountable for resource utilization and performance of the team. They are responsible for client deliverables and delivering business results in line with targets as per contractual agreement. Responsible for accurate delivery from the entire project account, along with monitoring and implementing controls to achieve excellent customer feedback. Must possess excellent inter personal skills, knowledge sharing, documentation skills and knowledge on Information Security practices. Should be excellent with metrics reporting to client and internal stakeholders. Associates would be required to have experience in Life Insurance. Should have efficient skills in handling large/multiple teams. Coordinate with the Clients and update the regular workflow/status of deliverables/Dashboards Communicate with the customer on a regular basis to discuss operational issues and Critical to Quality (CTQ) delivery and to build rapport with the customer. Manage customer relationships through regular communication with clients Manage and resolve escalations and issues raised by customers. Prepare and report process performance metrics to stakeholders Perform root cause analysis on the errors made by the team members Share value addition and best practices across teams Drive a culture of continuous improvement within the team Ensure optimum resource utilization through cross training initiatives and buffer management Manage and resolve escalations and issues raised by customers and process specialists Should be able to forecast BCP readiness & work in accordance to manage & document. Anticipate issues and needs of the customer related to the project and address them. Apply on varalakshmi.y@livecjobs.com 7995831110
-
Customer Support Team Lead
1 week ago
Hyderabad, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation- Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper- Process Experience: Domestic...
-
Customer Support Team Lead
2 weeks ago
Hyderabad, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation- Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper- Process Experience: Domestic...
-
Customer Support Team Lead
2 days ago
Hyderabad, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: Ameerpet -HyderabadLanguages :- Telugu, Hindi, EnglishWork mode – Hybrid after 3 months bases on Team performanceInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation- Experience: Minimum 2–4 years overall, with at...
-
Customer Support Team Lead
17 hours ago
Hyderabad, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: Ameerpet -HyderabadLanguages :- Telugu, Hindi, EnglishWork mode – Hybrid after 3 months bases on Team performanceInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation- Experience: Minimum 2–4 years overall, with at...
-
Customer Support Team Lead
2 weeks ago
Hyderabad, India Live Connections Full timeGreetings from Live Connections Position – Team Lead (Customer Support) Location: Ameerpet Work mode – Hybrid after 3 months Interview Process: 2 managerial Rounds (face to face interview) Key Requirements: Qualifications: Any Graduation Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper Process Experience: Domestic...
-
Customer Support Team Lead
2 weeks ago
Hyderabad, India Live Connections Full timeGreetings from Live Connections Position – Team Lead (Customer Support) Location: Ameerpet Work mode – Hybrid after 3 months Interview Process: 2 managerial Rounds (face to face interview) Key Requirements: Qualifications: Any Graduation Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper Process Experience: Domestic...
-
Customer Support Team Lead
2 weeks ago
Hyderabad, India Live Connections Full timeGreetings from Live Connections Position – Team Lead (Customer Support) Location: Ameerpet Work mode – Hybrid after 3 months Interview Process: 2 managerial Rounds (face to face interview) Key Requirements: Qualifications: Any Graduation Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper Process Experience: Domestic...
-
Customer Support Team Lead
1 week ago
Hyderabad, India Live Connections Full timeGreetings from Live Connections Position - Team Lead (Customer Support) Location: Ameerpet Work mode - Hybrid after 3 months Interview Process: 2 managerial Rounds (face to face interview) Key Requirements: Qualifications: Any Graduation Experience: Minimum 2-4 years overall, with at least 1 year as a Team Leader on paper Process Experience: Domestic Inbound...
-
Customer Support Team Lead
7 days ago
Hyderabad, India Live Connections Full timeGreetings from Live Connections Position – Team Lead (Customer Support) Location: Ameerpet Work mode – Hybrid after 3 months Interview Process: 2 managerial Rounds (face to face interview) Key Requirements: Qualifications: Any Graduation Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper Process Experience: Domestic...
-
Customer Support Team Lead
22 hours ago
Hyderabad, India Live Connections Full timeGreetings from Live Connections Position – Team Lead (Customer Support) Location: Ameerpet -Hyderabad Languages :- Telugu, Hindi, English Work mode – Hybrid after 3 months bases on Team performance Interview Process: 2 managerial Rounds (face to face interview) Key Requirements: Qualifications: Any Graduation Experience: Minimum 2–4 years overall, with...
