Deputy Manager Operational Excellence

2 days ago

tamil nadu, India HCLTech Full time

Hi,

We are hiring for a Deputy Manager role into Operational Excellence for Chennai location.

Key tasks and responsibilities:


Exp- 5 to 8years


  • Should have experience in Baselining; Benchmarking; Load Balancing; Resource Utilization/Cross Utilization; BA; SLA revision etc
  • Design, develop and deploy Quality (QMS) framework in line with customer expectation and business requirements (SLA Management, Metric Management; Targets; post transition performance evaluation, reporting, sampling techniques, error definition (Critical & Non Critical), FMEA etc)
  • Schedule and govern customer interactions (VoC -> CTQ) and drive relevant projects with a view to enhance end customer journey, thereby providing a hassle-free engagement for HCL Clients.
  • Should also be able to facilitate calibration sessions with client and internal stakeholders
  • Should be good at operations & business process management fundamentals like process reengineering (BPR), staffing, capacity planning, utilization, forecasting, scheduling, volume handling, process mapping, BCP handling, team handling, huddles, CAPA, RCA, rebuttals, reporting, data analysis, inferential statistics, performance handling, attrition management, career planning, hiring and training management etc
  • Should be able to creatively and productivity engage with parallel Ops Support teams, like MIS, Automation, AppsDev, in driving large scale functional projects.
  • Ensure projects meet the required standards, contractual & regulatory requirements, and performance measures to ensure our service meets or exceeds customer expectations
  • Create & drive continuous improvements by identifying problem & opportunity statements & converting them into solid projects at all scales (Kaizen, lean, SS, Analytics, automation).
  • Coordinate with internal leadership and client stakeholders to address top quality concerns and drive strategic initiatives, as required.
  • Train & manage training, basis need assessments & process requirements.
  • Build a robust complaints handling, investigation and reporting process.
  • Drive & implement ISO 9001:2015 recommended standard practices, as required (auditing, audit management, NC closures and action reviews)

  • Experienced Deputy General Manager

    2 weeks ago

    Tamil Nadu, India CAREER141 Full time € 6,00,000 - € 8,00,000

    Deputy General Manager – Finishing Our client is a leading Fabric Mill seeking for a Deputy General Manager – Finishing who will oversee and manage the finishing operations of the fabric mill, ensuring high-quality output, operational efficiency, and adherence to delivery schedules. The role requires a strong technical background in fabric finishing,...

  • Deputy Manager

    2 days ago

    Guindy, Chennai, Tamil Nadu, India ZF Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Become our next FutureStarterAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryDeputy Manager / Manager - Supply chain managementCountry/Region: INLocation:Guindy, TN, IN, 600032Req ID 81884 |...

  • Deputy Manager

    2 weeks ago

    tamil nadu, India Hire Rightt - Executive Search & HR Advisory Full time

    Position: Deputy Manager – Operational ExcellenceLocation: ChennaiReporting to: Manager – Operational ExcellenceJob SummaryAs an individual contributor reporting to OE Head, the following is the job description along with the must have skills for the desired role. Job Description: • Deploy Process Discovery for the identified pool / tower / team•...

  • Deputy General Manager Finishing

    2 weeks ago

    Tamil Nadu, India CAREER141 Full time € 6,00,000 - € 8,00,000

    COMPANY: Leading Fabric Manufacturer POSITION : Deputy General Manager – Finishing LOCATION: Sri Lanka SALARY : Gross Rs 600K - Rs 800K OVERVIEW: Our client is a leading Fabric Mill seeking for a Deputy General Manager – Finishing who will oversee and manage the finishing operations of the fabric mill, ensuring high-quality output,...

  • Deputy General Manager Finishing

    2 weeks ago

    Tamil Nadu, India CAREER141 Full time

    COMPANY: Leading Fabric ManufacturerPOSITION : Deputy General Manager – FinishingLOCATION: Sri LankaSALARY : Gross Rs 600K - Rs 800KOVERVIEW:Our client is a leading Fabric Mill seeking for a Deputy General Manager – Finishing who will oversee and manage the finishing operations of the fabric mill, ensuring high-quality output, operational efficiency, and...

  • Deputy General Manager Finishing

    2 weeks ago

    tamil nadu, India CAREER141 Full time

    COMPANY: Leading Fabric ManufacturerPOSITION : Deputy General Manager – FinishingLOCATION: Sri LankaSALARY : Gross Rs 600K - Rs 800KOVERVIEW:Our client is a leading Fabric Mill seeking for a Deputy General Manager – Finishing who will oversee and manage the finishing operations of the fabric mill, ensuring high-quality output, operational efficiency, and...

  • Deputy General Manager Finishing

    2 weeks ago

    Tamil Nadu, India CAREER141 Full time

    COMPANY: Leading Fabric Manufacturer POSITION : Deputy General Manager – Finishing LOCATION: Sri Lanka SALARY : Gross Rs 600K - Rs 800K OVERVIEW: Our client is a leading Fabric Mill seeking for a Deputy General Manager – Finishing who will oversee and manage the finishing operations of the fabric mill, ensuring high-quality output, operational...

  • Deputy Manager Quality

    2 days ago

    tamil nadu, India HCLTech Full time

    Hi,We are hiring for a Deputy Manager Quality role for Chennai location.Key tasks and responsibilitiesRole- Deputy Manager QualityQuality Assurance & Control OversightSupervise QA/QC teams(Fincrime) and ensure adherence to quality standards.Monitor production processes and implement quality checks at various stages and implement relevant sampling...

  • Deputy Manager Ca

    2 weeks ago

    Chennai, Tamil Nadu, India CIEL HR Full time

    Openings for Leading Bevarages Company Designation Deputy Manager Expereince 2 to 8 yrs CTC Upto 12 L Qualification CA Inter CA Final Work on SAP ERP GST TDS Financial Reporting and Analysis Prepare and analyze financial statements balance sheets income statements and cash flow statements to assess the financial health of...

  • Deputy Manager

    2 weeks ago

    Chennai, Tamil Nadu, India 2COMS Full time

    Opening for Deputy Manager Retail Commerical -KYC for Leading MNC-Chennai KochiAbout Client Our client is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Designation Experience 7 years 2 years into team handling Job Location Chennai...