Deputy Manager Operational Excellence

9 hours ago

tamil nadu, India HCLTech Full time

Hi,We are hiring for a Deputy Manager role into Operational Excellence for Chennai location.Key tasks and responsibilities:Exp- 5 to 8yearsShould have experience in Baselining; Benchmarking; Load Balancing; Resource Utilization/Cross Utilization; BA; SLA revision etcDesign, develop and deploy Quality (QMS) framework in line with customer expectation and business requirements (SLA Management, Metric Management; Targets; post transition performance evaluation, reporting, sampling techniques, error definition (Critical & Non Critical), FMEA etc)Schedule and govern customer interactions (VoC -> CTQ) and drive relevant projects with a view to enhance end customer journey, thereby providing a hassle-free engagement for HCL Clients.Should also be able to facilitate calibration sessions with client and internal stakeholdersShould be good at operations & business process management fundamentals like process reengineering (BPR), staffing, capacity planning, utilization, forecasting, scheduling, volume handling, process mapping, BCP handling, team handling, huddles, CAPA, RCA, rebuttals, reporting, data analysis, inferential statistics, performance handling, attrition management, career planning, hiring and training management etcShould be able to creatively and productivity engage with parallel Ops Support teams, like MIS, Automation, AppsDev, in driving large scale functional projects.Ensure projects meet the required standards, contractual & regulatory requirements, and performance measures to ensure our service meets or exceeds customer expectationsCreate & drive continuous improvements by identifying problem & opportunity statements & converting them into solid projects at all scales (Kaizen, lean, SS, Analytics, automation).Coordinate with internal leadership and client stakeholders to address top quality concerns and drive strategic initiatives, as required.Train & manage training, basis need assessments & process requirements.Build a robust complaints handling, investigation and reporting process.Drive & implement ISO 9001:2015 recommended standard practices, as required (auditing, audit management, NC closures and action reviews)

  • Deputy Manager Operational Excellence

    24 hours ago

    tamil nadu, India HCLTech Full time

    Hi, We are hiring for a Deputy Manager role into Operational Excellence for Chennai location. Key tasks and responsibilities: Exp- 5 to 8years Should have experience in Baselining; Benchmarking; Load Balancing; Resource Utilization/Cross Utilization; BA; SLA revision etc Design, develop and deploy Quality (QMS) framework in line with customer expectation and...

  • Deputy Manager Operational Excellence

    2 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu HCLTech Full time

    Hi,We are hiring for a Deputy Manager role into Operational Excellence for Chennai location.Key tasks and responsibilities:Exp- 5 to 8yearsShould have experience in Baselining; Benchmarking; Load Balancing; Resource Utilization/Cross Utilization; BA; SLA revision etcDesign, develop and deploy Quality (QMS) framework in line with customer expectation and...

  • Deputy Manager

    23 hours ago

    Guindy, Chennai, Tamil Nadu, India ZF Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Become our next FutureStarterAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryDeputy Manager / Manager - Supply chain managementCountry/Region: INLocation:Guindy, TN, IN, 600032Req ID 81884 |...

  • Deputy Manager Quality

    2 days ago

    tamil nadu, India HCLTech Full time

    Hi,We are hiring for a Deputy Manager Quality role for Chennai location.Key tasks and responsibilitiesRole- Deputy Manager QualityQuality Assurance & Control OversightSupervise QA/QC teams(Fincrime) and ensure adherence to quality standards.Monitor production processes and implement quality checks at various stages and implement relevant sampling...

  • Deputy Manager Quality

    2 weeks ago

    tamil nadu, India HCLTech Full time

    Hi, We are hiring for a Deputy Manager Quality role for Chennai location. Key tasks and responsibilities Role- Deputy Manager Quality Quality Assurance & Control Oversight Supervise QA/QC teams(Fincrime) and ensure adherence to quality standards. Monitor production processes and implement quality checks at various stages and implement relevant sampling...

  • Deputy Manager Human Resources

    3 days ago

    tamil nadu, India Krea University Full time

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  • Deputy Manager Human Resources

    5 days ago

    tamil nadu, India Krea University Full time

    Job title: Assistant Manager/ Deputy Manager/ Manager – HRDepartment: HRWork Location: ChennaiExperience: 8 – 10 Years of ExperienceEducational Qualification: Master’s degree or equivalent degree from a premier institutionReporting to: Senior Manager - HRPosition: Full-timeSalary: As per Institution standardYour responsibilities will include but not be...

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    Chennai, Tamil Nadu, India APTIV Full time

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    4 days ago

    tamil nadu, India Etenico Technologies Full time

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  • Operations Excellence Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Opendoor Full time

    What You ll Need 8-10 years of relevant experience in process excellence preferably within BPO shared services or back-office operations Strong knowledge of back-office workflows exposure to voice support processes a plus Hands-on experience as an individual contributor in driving Six Sigma or Lean projects Green Belt or Black Belt preferred Proven...