Senior Dispute Resolution Expert

2 weeks ago

shimoga, India beBeeDispute Full time

Job OverviewAs a seasoned dispute resolution expert, you will serve as a vital escalation point and case investigations agent for credit card disputes. Your expertise in Mastercard rules and guidelines, coupled with Regulation Z compliance, will enable you to tackle complex customer scenarios, resolve issues, and respond to inquiries effectively.Key Responsibilities:Serve as a subject matter expert escalation point and case investigations agent for credit card disputes.Tackle customer scenarios, resolve issues, and respond to inquiries following Mastercard rules and guidelines and Regulation Z compliance.Assist junior agents on the team with questions and complex scenarios.Requirements:5+ years of experience resolving credit card disputes and chargebacks under Mastercard network guidelines.Strong expertise of US Regulation Z compliance.Strong knowledge of Mastercard network guidelines and chargeback procedures, including understanding Mastercard chargeback codes and current guideline updates.Professional Requirements:Experience with Mastercard rules and guidelines is essential for success in this role.Familiarity with Regulation Z compliance is also crucial.Why This Role?This role offers a unique opportunity to utilize your expertise in dispute resolution and Mastercard rules to make a significant impact in the industry. If you are passionate about delivering exceptional customer service and have a strong background in Regulation Z compliance, this may be the ideal role for you.

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