ServiceNow Solutions Manager

1 week ago

nellore, India beBeeServicenow Full time

ServiceNow Solutions ManagerThis role is responsible for overseeing a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met.The successful candidate will be responsible for:Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.Key qualifications include:Proven experience in ServiceNow administration and development.Strong leadership and team management skills.Excellent communication and customer engagement skills.Ability to prioritize and manage multiple tasks and projects.Knowledge of ServiceNow platform features and functionality.Benefits:Competitive salary and benefits package.

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    nellore, India beBeeServiceNow Full time

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    nellore, India beBeeLeadership Full time

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