ServiceNow Implementation Specialist

Solution Architect PositionA key role in our team is the ServiceNow Solution Architect, who designs and implements ServiceNow solutions to meet business challenges.The Solution Architect focuses on projects or functional areas within the enterprise framework, crafting technical solutions that address immediate needs while fitting seamlessly into the IT ecosystem. They are responsible for the overall architecture, design, and integrity of ServiceNow applications under their purview, including enhancements to existing modules and development of new capabilities on the platform. Working closely with stakeholders and technical teams, the Solution Architect ensures that ServiceNow solutions are delivered following best practices, scalable, secure, and deliver value to end-users.Responsibilities:Engage with business stakeholders to gather requirements and understand objectives. Translate business needs into technical designs and architecture for ServiceNow solutions, producing design documents or blueprints that outline how the solution will be implemented on the platform.Own the overall ServiceNow solution architecture for assigned projects or modules, designing data models, workflows, and integrations for new ServiceNow implementations or enhancements while ensuring compatibility with existing platform configurations and enterprise architecture standards.Lead the configuration and customization of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM) to meet requirements, overseeing the development of features such as forms, workflows, business rules, client scripts, and UI pages, ensuring they are built according to best practices and maintainable.Design and implement integrations between ServiceNow and other systems (such as identity management, ERP, CRM, monitoring tools), utilizing integration tools and APIs to enable data exchange and ensure the ServiceNow solution fits into the broader IT landscape without silos.Act as the technical lead for ServiceNow implementation teams, providing guidance to developers and administrators, resolving design questions, and making decisions on trade-offs. Ensure that the build/configuration aligns with the approved architecture and quality standards are met through code reviews and testing oversight.Collaborate with QA teams and end-users to develop test plans for ServiceNow solutions, participating in system testing and user acceptance testing, verifying that the solution meets functional requirements and performance expectations. Address any defects or issues in the design by adjusting configurations or recommending improvements.Plan and coordinate go-live activities for new ServiceNow features or modules, ensuring minimal disruption to business operations, creating documentation for the implemented solutions, conducting knowledge transfer and training sessions for operational teams or clients to ensure they can effectively use and maintain the ServiceNow solution post-deployment.Monitor solution performance and adoption after rollout, proactively identifying opportunities for improvement – for example, streamlining workflows, enhancing user interface, or automating additional processes, providing recommendations and implementing updates or refinements to continually optimize the value delivered by the ServiceNow solution.Ensure all solutions adhere to ServiceNow best practices and coding standards, maintaining the integrity of the ServiceNow platform by avoiding over-customization, leveraging out-of-the-box functionality where possible, and ensuring upgrades will be smooth. The Solution Architect also contributes to developing internal best practice guides and reusable solution patterns for ServiceNow.Work closely with project managers, business analysts, and other IT teams throughout the project lifecycle, communicating architecture decisions and status updates to stakeholders, coordinating with the ServiceNow Platform Owner or Enterprise Architect to ensure solutions are aligned with the overall platform strategy.Qualifications and SkillsWe seek an advanced professional with 15+ years of relevant experience, especially those with leadership roles in designing complex ServiceNow implementations or consulting across multiple client environments.Diverse Module Experience: Experience with a broad range of ServiceNow modules and integrations is required, demonstrating versatility and the ability to drive solutions in various domains.Certified Application Developer: ServiceNow Certified Application Developer (CAD) certification is beneficial, indicating ability to build custom scoped applications and advanced configurations on the platform.Industry or Domain Expertise: While this role is industry-agnostic, experience in tailoring ServiceNow solutions for specific sectors or business functions can be advantageous, showing adaptability to unique scenarios.Project Leadership: Experience acting as a Solution Architect or Lead Developer in large-scale ServiceNow projects for global organizations or Fortune 500 companies is preferred, correlating with the ability to handle complex requirements and work with distributed teams.Soft Skills: Demonstrated experience in roles requiring heavy collaboration, customer interaction, and change management is beneficial, such as consulting experience or roles guiding organizational change.BenefitsExcellent verbal and written communication skills, able to explain ServiceNow capabilities and technical concepts in business-friendly terms.Strong leadership presence to guide developers and configuration specialists, yet collaborative enough to work as part of a broader project team, capable of mentoring junior team members and fostering a knowledge-sharing environment.Skilled in working with end-users and process owners to ensure the delivered solution meets their needs, engaging stakeholders throughout the project to manage expectations and incorporate feedback.Creative and resourceful in solving problems, quickly troubleshooting issues on the ServiceNow platform and identifying root causes, using analytical thinking to not only fix immediate issues but also drive continuous improvements.Enthusiastic about continuous learning, staying informed about ServiceNow's latest releases and best practices, and proactively seeking opportunities to leverage new capabilities to benefit the organization.Excellent planning and time management, capable of juggling multiple tasks or projects and meeting deadlines, paying attention to detail in design and implementation to ensure high-quality results.