Director/Senior Director

4 weeks ago

mumbai, India VISTRA Full time

It’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.


We have an exciting opportunity for you to join our team as Director/Senior Director - Billing (OTC) , reporting to the Managing Director, this full-time and permanent position is based in Mumbai, India and offers regional coverage, allowing you to make a significant impact to our Billing team and its’ growth.


Purpose of Role : The Senior Director/Head Billing will oversee the entire Billing process, ensuring efficient billing operations, accurate invoicing, and revenue recognition. This leadership role requires extensive experience in billing, accounts receivable management, and process optimization. The ideal candidate will drive improvements in billing practices, implement best practices, and ensure compliance with financial regulations.


Scope: The role involves managing high-performance teams, driving process migrations, and implementing robust governance models to optimize operations. It requires strong leadership to foster productivity, and implement automation initiatives, contributing to the overall efficiency and success.


Key responsibilities:

Leadership & Management:

  • Lead and manage the large billing / OTC team, providing guidance, mentorship, and support to ensure high performance.
  • Establish clear performance goals and metrics, monitor progress, and provide regular feedback. o Foster a culture of continuous improvement, collaboration, and innovation.


Billing Operations Management:

  • Oversee end-to-end billing processes, project set up, invoicing, and revenue recognition.
  • Ensure timely and accurate billing to customers, resolving any discrepancies or issues promptly.
  • Implement and maintain robust controls and procedures to ensure billing accuracy and compliance
  • Oversee the migration and integration of billing systems and processes across different regions.


Financial Analysis and Reporting:

  • Prepare and present regular reports on billing performance, including key metrics and KPIs.
  • Provide insights into billing trends, revenue forecasts, and potential risks.
  • Develop and manage service and customer profitability reports to assess and enhance the financial performance of services and customer accounts
  • Collaborate with the finance team to support budgeting, forecasting, and financial analysis activities.


KPI and SLA Tracking

  • Track and report on key performance indicators (KPIs) and service level agreements (SLAs) related to the quality and timeliness.
  • Develop and implement action plans to address any performance issues.


Stakeholder Engagement

  • Build strong relationships with internal and external stakeholders - Vistra and client side
  • Work closely with sales, customer service, and other departments to resolve billing issues and improve processes.
  • Act as the primary point of contact for billing-related inquiries and escalations.


Key requirements:

  • 20+ years of total experience of which 10 + experience in managing Client Billing / OTC in Shared Service Centre / BPO. At least 5 years in a leadership role.
  • MBA/CA Inter/M. Com
  • Fluency in written and spoken English
  • Proficiency in SAP and other financial software or ERP systems (e.g., Oracle, Microsoft Dynamics).
  • Demonstrated experience in handling multi-geography billing operations and migration projects.
  • Strong understanding of OTC processes, billing systems, financial reporting and revenue recognition principles.


Company Benefits:


At our Vistra India office, we believe in putting our employees’ well-being first We offer a hybrid working arrangement. Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.


If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey

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