TheRecAI | BAU Support Developer

3 days ago

mumbai, India TheRecAI Full time

Job Title: BAU L3 Support

Location: Mumbai

Experience: 5–8 years (preferred)


Job Overview:

We are seeking an experienced BAU Support Developer (L3 Support) to maintain and optimize the stability and performance of our production systems. The ideal candidate will have a strong background in troubleshooting and resolving complex technical issues, collaborating across teams, and implementing long-term solutions. This role requires proficiency in Python (Django/FastAPI), JavaScript (ReactJS/NextJS), and databases like PostgreSQL or MongoDB.


Responsibilities:

  • Provide efficient support for production systems by identifying and resolving complex code and data issues.
  • Collaborate with developers, QA teams, and product managers to diagnose and troubleshoot technical problems.
  • Analyze and resolve issues using expertise in Python (Django/FastAPI) and JavaScript (ReactJS/NextJS).
  • Develop and maintain detailed documentation, including debugging steps, solutions, and best practices.
  • Monitor system logs, performance metrics, and database operations to proactively identify and mitigate potential issues.
  • Work closely with the development team to address recurring problems and implement long-term fixes to enhance system reliability.
  • Ensure compliance with production SLAs and communicate effectively with stakeholders during critical incidents.
  • Stay updated on emerging technologies and best practices to improve system performance and processes.


Mandatory Skills:

  • 5–8 years of experience providing L3 support for production systems, including issue resolution and optimization.
  • Advanced proficiency in Python (Django/FastAPI) and JavaScript (ReactJS/NextJS), with strong debugging skills.
  • In-depth knowledge of PostgreSQL and/or MongoDB, including database optimization and troubleshooting.
  • Hands-on experience with AWS services for hosting, monitoring, and scaling production systems.
  • Expertise in analyzing third-party API integrations and troubleshooting server/database logs.
  • Focus on optimizing data integrity and achieving millisecond-level latency in production environments.


Bonus Skills:

  • Experience in fast-paced startup environments or high-pressure production support roles.
  • Exposure to fintech or SaaS domains.
  • Familiarity with containerization tools (Docker/Kubernetes) and CI/CD pipelines for efficient deployments.


Why Join Us?

This role provides a unique opportunity to ensure the seamless operation of critical production systems in a collaborative and innovative environment. Emphasizing practical problem-solving skills, we focus on real-world impact, offering you the chance to grow professionally while contributing to system reliability and excellence.

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