Customer Experience Partner
22 hours ago
TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)Job Overview:The Customer Experience Partner is responsible for managing and enhancing the overall customer experience by providing personalized support, addressing inquiries, and implementing customer feedback to improve service offerings. This role requires excellent interpersonal skills, a passion for customer service, and the ability to collaborate effectively with cross-functional teams.What's For The Candidate: Competitive salary based on experienceOpportunities for professional development and career growthA collaborative and dynamic work environmentKEY RESPONSIBILITIES: Customer Advocacy: Act as a liaison between customers and internal teams, ensuring customer feedback and needs are communicated and addressed effectivelyPersonalized Support: Provide exceptional, personalized support through various channels (phone, email, chat) to resolve customer issues and inquiriesExperience Improvement: Identify customer pain points and collaborate with the Product, Marketing, and Operations teams to implement solutions and improve the customer journeyCustomer Feedback Management: Regularly gather, analyze, and report on customer feedback to identify trends, inform improvements, and measure customer satisfactionProactive Engagement: Anticipate customer needs and proactively reach out with relevant information, solutions, or product updatesTraining & Education: Educate customers on new features, services, and best practices to optimize their experience with our productsData & Insights: Use CRM tools to manage customer information and track interactions, generating reports on experience metrics, service issues, and customer healthRequirements: Bachelor's Degree in Business, Marketing, Communications, or a related field2+ years of experience in customer service, customer experience, or a similar roleExceptional verbal and written communication skills, with a focus on empathy and customer-centric serviceProficiency with CRM software (e.g., Zendesk, Salesforce) and data analysis toolsStrong problem-solving abilities and a proactive approach to service.Job Location: Remote/Hybrid/In-OfficeNote: To accomplish our vision, our Flagship Event 'IAC VISION 2030' would provide employment and career opportunities for millions of job-ready interns, freshers and professionals in our Industry Academia Community (IAC).By submitting your application you accept the Terms and Conditions.
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Customer Experience Partner
2 weeks ago
Mumbai, Maharashtra, India Cloud Counselage Full time ₹ 1,80,000 per yearTO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)Job Overview:The Customer Experience Partner is responsible for managing and enhancing the overall customer experience by providing personalized support, addressing inquiries, and implementing customer feedback to improve service offerings. This role...
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Customer Experience Partner
2 days ago
Mumbai, Maharashtra, India A.P. Moller - Maersk Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAPM TerminalsRole Overview:We are seeking a dynamic and results-driven professional to manage the customers within our Cold Chain Logistics business. This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and customer satisfaction.Key Responsibilities:Customer...
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Customer Experience Partner
1 week ago
Mumbai, India Maersk Full timeAPM TerminalsRole Overview: We are seeking a dynamic and results-driven professional to manage the customers within our Cold Chain Logistics business. This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and customer satisfaction.Key Responsibilities:...
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Customer Experience Partner
1 week ago
Mumbai, India Maersk Full timeAPM TerminalsThe SCM Customer Experience Partner is responsible for delivering an exceptional end-to-end customer experience by proactively managing supply chain operations, ensuring seamless coordination between internal stakeholders, vendors, and customers. This role serves as the single point of contact for assigned accounts, focusing on performance...
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Customer Experience Partner
1 week ago
mumbai, India A.P. Moller - Maersk Full timeActs as the owner of the job file and has responsibility for creatingand updating of shipping documents and Customer Invoices in the system.Owns all SCM Operations activities under file management for thecustomers under purview.Key Activities include:All file management activities post booking.Documentation.System Updates.Operational finance.Proactive...
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Customer Experience Partner
2 weeks ago
Mumbai, Maharashtra, India A.P. Moller - Maersk Full time ₹ 6,00,000 - ₹ 12,00,000 per yearActs as the owner of the job file and has responsibility for creatingand updating of shipping documents and Customer Invoices in the system.Owns all SCM Operations activities under file management for thecustomers under purview.Key Activities include:All file management activities post booking.Documentation.System Updates.Operational finance.Proactive...
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Customer Experience Manager
3 weeks ago
Mumbai, India Truemeds Full timeKey Responsibilities: Order & Shipment Management • Monitor end-to-end order fulfilment cycle from order placement to final delivery. • Compile data for customer queries and tickets. Drive for successful closure of customer related issues and tickets on time. • Coordinate with warehouse and delivery partners to ensure SLA adherence. • Track...
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Customer Experience Manager
3 weeks ago
Mumbai, India Truemeds Full timeKey Responsibilities:Order & Shipment Management• Monitor end-to-end order fulfilment cycle from order placement to final delivery.• Compile data for customer queries and tickets. Drive for successful closure of customer related issues and tickets on time.• Coordinate with warehouse and delivery partners to ensure SLA adherence.• Track shipments,...
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Customer Experience Manager
3 weeks ago
Mumbai, India Truemeds Full timeKey Responsibilities: Order & Shipment Management • Monitor end-to-end order fulfilment cycle from order placement to final delivery. • Compile data for customer queries and tickets. Drive for successful closure of customer related issues and tickets on time. • Coordinate with warehouse and delivery partners to ensure SLA adherence. • Track...
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Customer Experience Manager
2 weeks ago
Mumbai, India Truemeds Full timeKey Responsibilities: Order & Shipment Management • Monitor end-to-end order fulfilment cycle from order placement to final delivery. • Compile data for customer queries and tickets. Drive for successful closure of customer related issues and tickets on time. • Coordinate with warehouse and delivery partners to ensure SLA adherence. • Track...
