Global Support Specialist

3 days ago


nagpur, India beBeeSupport Full time

Job DescriptionWe are seeking a highly skilled Support Specialist to provide exceptional assistance to our global user base.This is a technical, product-centric role that involves handling real-time user queries, troubleshooting issues, and ensuring a seamless platform experience while working closely with our team.The ideal candidate will have strong written communication skills, be able to self-learn quickly, and have experience in SaaS or product-based technical support, particularly in FinTech or trading-related platforms.Key ResponsibilitiesDeliver fast, clear, and accurate live chat and email supportHelp users navigate platform features, trade analytics, and reportsTroubleshoot issues related to account setup, imports, and analytics workflowsIdentify recurring technical issues and resolve them using strong product knowledgeMaintain and efficiently search through our internal knowledge base



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