Guest Experience Coordinator

6 days ago


Kolhapur, India beBeeCustomer Full time

Job Title: Guest Experience Coordinator Job Description:A skilled and diplomatic individual is required to provide exceptional guest experiences in a dynamic and fast-paced environment.This remote role involves delivering outstanding customer service through effective communication and active listening. The ideal candidate will possess excellent spoken English and a strong grasp of the US accent, enabling them to handle guest inquiries with empathy and professionalism.The successful applicant will be responsible for processing refund requests, resolving billing discrepancies, and identifying opportunities to improve reservation processes.Key Responsibilities:Process refund requests and resolve billing discrepancies according to established company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, active listening, and professional communication.Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.Perform additional related duties as required.Required Skills and Qualifications:Fluent spoken English with clear voice and US accent familiarity (mandatory).Strong communication skills and a customer-first approach.Experience using reservation software and PMS tools.Excellent organizational and multitasking abilities.Proactive problem-solving mindset.Benefits:As a valued member of our team, you will enjoy a competitive compensation package, including benefits such as flexible working arrangements, comprehensive training, and opportunities for career growth and development.Others:We are committed to fostering a positive and inclusive work environment that encourages collaboration, innovation, and continuous learning. If you are a motivated and dedicated individual who shares our passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. 



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