Digital Dentistry Support Expert

6 days ago


kanpur, India beBeeCustomerExperience Full time

Customer Experience Specialist - Asia PacificWe are seeking a highly skilled Customer Experience Specialist to join our team in the Asia Pacific region. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through various channels, including email, live chat, phone calls, and remote support.Key Responsibilities:Fulfill Your Potential at MEDIT – a Leader in 3D Digital Solution Provide technical and customer support for MEDIT products, attending events, updating support materials, and interacting with customers online and in person.Handle service tickets via email, live chat, remote support, and phone calls for the assigned regions (India, Southeast Asia, CIS).Process English tickets from CIS, India, and Southeast Asia regions.Support dental events and visits to local dealers.Create and update troubleshooting guides.Monitor and respond to inquiries on Facebook (in Russian and English).RequirementsEssential Qualifications:Experience using Zendesk.Experience with SAP ERP systems.Basic understanding of IT infrastructure and hardware, with troubleshooting abilities.Experience in digital dentistry, CAD/CAM, or the dental industry.Over 3 years of experience in a company engaged in B2B business.Preferred QualificationsA degree in dentistry (including dental hygiene and dental technology).Work experience in relevant industries.Proficient in SAP.BenefitsRemote work opportunities.The chance to work with a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform.Selection ProcessCV Screening > Screening Call > 1st Interview > 2nd Interview > Salary Negotiation > Onboard



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