Automotive Customer Experience Specialist

1 week ago

bangalore, India beBeeCustomer Full time

Job Position: Automotive Customer Service RepresentativeLocation: Remote (North American Hours)Responsibilities:Manage daily customer inquiries through a shared mailbox and provide exceptional member support across multiple channels.Ensure customer satisfaction by addressing complaints and inquiries in a timely manner.Conduct product sales and process returns and related requests effectively.Required Skills and Qualifications:Education: Bachelor's degree in Engineering or relevant field.Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred).Benefits of Working with Our Team:Opportunity to work remotely in shifts aligned with market operational hours.Professional development and training programs to enhance customer service skills and knowledge.A dynamic and supportive team environment.Key Responsibilities Include:Providing feedback to management regarding customer issues, concerns, and emerging trends.Maintaining records of customer interactions, comments, and complaints.

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