Program Operations Specialist

5 days ago

bangalore, India beBeeProgram Full time

Our organization is seeking a skilled Program Coordinator to play a key role in the successful operation of our programs.This critical position involves providing support to learners and coordinating with internal teams. The Program Coordinator will serve as the primary point of contact for learners, address inquiries, guide them through the program journey, and resolve issues to ensure a positive experience.Learner Support: Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.To be successful in this role, you will need excellent written and verbal communication skills, adaptability to business needs, customer focus, tech savviness, and a willingness to work in a fast-paced dynamic environment.Key Responsibilities:Learner Support: Provide assistance to learners through various channels, including live chat, email, and phone calls.Stakeholder Collaboration: Collaborate with internal teams to manage program timelines and ensure deliverables are met.Process Improvement: Identify areas for improvement and implement changes to enhance program delivery and learner satisfaction.Qualifications:Excellent Communication Skills: Strong written and verbal communication skills to effectively interact with learners and internal teams.Adaptability: Ability to adapt to changing business needs and priorities.Customer Focus: Commitment to providing exceptional customer service and support.Tech Savviness: Familiarity with technology and ability to learn new systems and tools.

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