Program Manager
21 hours ago
Job Title: Program Manager – IT Service Delivery (Manager / Senior Manager) Location: Mumbai Experience: 8–10 Years Budget: Up to 28 LPA Notice Period: Immediate to 20 Days Job Summary The Program Manager will act as the Account Owner and Service Owner for the outsourced technology partner. The role ensures seamless IT service delivery, operational excellence, regulatory compliance, and superior customer experience across capital markets and enterprise applications. Key Responsibilities 1. Service Delivery & Operations Monitor daily IT service performance, uptime, and availability. Manage incidents, service requests, and escalations (L1–L3) ensuring SLA compliance. Ensure service continuity, DR readiness, and smooth operations. Oversee escalated tickets, backlog reduction, and aging ticket management. Conduct call reviews (P1–P4), analyse reopened and rejected calls. Track capacity utilisation, attendance, rosters, and shift adherence. Drive First Call Resolution (FCR), same-day closures, and SLA improvements. 2. ITSM & Process Management Define, implement, and maintain ITSM processes: Incident Management Problem Management Release Management (impact assessment) Configuration & Asset Management Service Level Management Ensure alignment with ITIL and ISO 20000 standards. Review and approve SOPs, ensure QMS compliance, close NCs. Maintain knowledge repositories (KEDB, KT documentation). 3. Governance & Reporting Prepare and publish KPI dashboards, SLA reports, and operational metrics. Lead internal governance reviews: MBR / WSR DP MBR Tech Reviews QMS Reviews RCA/PIR compliance SEBI & regulatory reviews Monitor vendor performance, OLA adherence, and contract compliance. Govern Dialler performance (AHT, ACW, rejection rates). Track compliance with Three-Strike policy, R&R programs, and skill assessments. 4. Customer Experience & Quality Management Monitor and drive NPS, CSAT, and TSAT scores. Conduct quality audits, call reviews, and feedback sessions. Improve workforce readiness, skill assessment, and scalability planning. Implement initiatives to enhance customer satisfaction and reduce backlog. 5. Technical & Application Support (L2 Support) Provide Level 2 support for capital markets platforms and business-critical applications. Troubleshoot, analyse, and resolve incidents within SLAs. Monitor and support real-time trading systems. Collaborate with production support, development teams, OEMs/vendors. Perform RCA for recurring issues and manage stakeholder communication. Participate in release, patch, and change management cycles. Maintain detailed knowledge base and documentation. 6. End-User Support & Infrastructure Assistance Provide Level 2 technical support for end-user systems & enterprise applications. Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain devices and applications. Support VoIP, email, VPN, collaboration tools, and security requests. Offer proactive monitoring, preventive maintenance, and improvement suggestions. Support compliance audits and follow security protocols.
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Program Manager
7 days ago
bangalore, India Brillio Full timeWe are seeking a highly experienced Senior Program Manager to lead and deliver large-scale enterprise programs. The ideal candidate will have strong program governance, exceptional stakeholder management skills, and the ability to drive complex, multi-track initiatives across global teams. Experience in MarTech programs and E-commerce platforms is highly...
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Program Manager
1 week ago
bangalore, India Cloud Atler Full timeExperience: 12–15 Years Availability: Immediate to 30 Days Preferred About the Role We are seeking an experienced Program Manager to oversee large-scale program governance and delivery. The ideal candidate will bring strong leadership, structured program execution, and excellent stakeholder management to drive successful outcomes across...
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Program Manager
1 week ago
bangalore, India Inspire Institute of Sport Full timeRole Overview The Program Manager / Head of Developmental Sports will be responsible for overseeing and strengthening JSW’s developmental sports programs across plant locations and rural centres. This role focuses on ensuring operational excellence, establishing robust training systems, and enabling athlete progression across disciplines. The ideal...
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Program Manager
2 weeks ago
bangalore, India Gururo Full timeJob Responsibilities: - Formulate, organize and monitor inter-connected projects - Decide on suitable strategies and objectives - Coordinate cross-project activities - Lead and evaluate project managers and other staff - Develop and control deadlines, budgets, and activities - Apply change, risk and resource management - Assume responsibility for the...
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Program Manager
7 days ago
bangalore, India Iron Lady Full timeProgram Manager – IronLadyLocation: Bengaluru (On-site)Experience: 8+ yearsSalary: ₹10–16 LPAAbout Iron LadyIron Lady creates high-impact leadership programs exclusively for women, designed by accomplished entrepreneurs and business leaders. With decades of collective experience in driving transformational initiatives, we empower women to grow, lead,...
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Program Manager
6 days ago
bangalore, India Iron Lady Full timeProgram Manager – IronLady Location: Bengaluru (On-site) Experience: 8+ years Salary: ₹10–16 LPA About Iron Lady Iron Lady creates high-impact leadership programs exclusively for women, designed by accomplished entrepreneurs and business leaders. With decades of collective experience in driving transformational initiatives, we empower women to grow,...
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Program Manager
2 weeks ago
bangalore, India Inspire Institute of Sport Full timeRole OverviewThe Program Manager / Head of Developmental Sports will be responsible for overseeing and strengthening JSW’s developmental sports programs across plant locations and rural centres. This role focuses on ensuring operational excellence, establishing robust training systems, and enabling athlete progression across disciplines. The ideal...
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Program Manager
1 week ago
bangalore, India Inspire Institute of Sport Full timeRole OverviewThe Program Manager / Head of Developmental Sports will be responsible for overseeing and strengthening JSW's developmental sports programs across plant locations and rural centres. This role focuses on ensuring operational excellence, establishing robust training systems, and enabling athlete progression across disciplines. The ideal candidate...
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Program Manager
4 weeks ago
Bangalore, India MaxLinear Full timeResponsibilities MaxLinear is seeking a Program Manager / Project Manager to join our growing team. In this role, you will focus on the following: Lead cross functional silicon engineering teams to successfully execute new product developments (NPD) from concept to production ramp through the formalized phase gate processes of the company Closely monitor and...
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Program Manager
7 days ago
bangalore, India Iron Lady Full timeProgram Manager – IronLadyLocation: Bengaluru (On-site)Experience: 8+ yearsSalary: ₹10–16 LPAAbout Iron LadyIron Lady creates high-impact leadership programs exclusively for women, designed by accomplished entrepreneurs and business leaders. With decades of collective experience in driving transformational initiatives, we empower women to grow, lead,...
