Senior UX Researcher

1 month ago

mumbai, India IDFC FIRST Bank Full time

Job title: Senior UX Researcher • 5-7 years’ experience

Place of work: BKC Mumbai

Business unit: Digital Banking


What and whom we’re looking for:


Good design isn’t just about creating visually appealing interfaces, it’s about creating solutions that resonate with users on a deeper level. We are looking for a passionate, insightful, and detail-oriented senior UX researcher who can uncover the insights that drive truly great product experiences. You are skilled at gathering actionable data, understanding the ‘why’ behind user behaviours, and translating those insights into research-driven strategies for product development. You’ll work closely with cross-functional teams, ensuring that every decision we make is grounded in an understanding of our users.


What will you be responsible for:


Research Strategy & Execution : Lead end-to-end UX research for key projects, including planning, conducting, and analyzing qualitative and quantitative research. Develop a research strategy that aligns with product goals and user needs.


User Testing : Conduct usability testing, both moderated and unmoderated, to evaluate design solutions. Identify usability issues, measure performance, and suggest improvements.


Data Synthesis & Presentation : Translate research findings into clear, actionable insights for product teams. Present the research in a compelling manner to the team and executive leadership. Work closely with product managers, designers, and engineers to ensure research informs product design and development.


User Advocacy : Be the voice of the user, championing their needs throughout the product lifecycle. Ensure that all products are developed with a deep understanding of user pain points and desires.


Cross-functional Collaboration : Work with product designers, developers, and business teams to incorporate research insights into the design process. Provide recommendations to ensure products are user-centered and impactful.


Knowledge Sharing : Share insights and trends across teams to foster a culture of research-driven decision-making. Help evolve the bank’s UX research practices, tools, and methodologies.


Stay Current : Keep up to date with the latest trends, tools, and best practices in UX research, and continuously seek ways to improve the bank’s research methods.


Therefore, you should have:


Experience : 5-7 years of proven experience in UX research, with a strong portfolio demonstrating how your research influenced successful product development and enhanced user experience.

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