IT Service Delivery Specialist

1 week ago


kakinada, India beBeeCybersecurity Full time

Job Role OverviewThis position involves overseeing key client relationships, ensuring service delivery and assurance, collaborating with internal teams, and identifying growth opportunities.Preparing and presenting operational reports for clients at regular meetingsMaintaining and improving Service Level Agreements (SLAs) and related reportingEnsuring analysts meet SLA requirements and adhere to established proceduresMain ResponsibilitiesNew Client OnboardingOngoing process improvement and enhanced client engagementDeveloping Continual Service Improvement Plans (CSIPs) for clientsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor Incident ManagementTo be successful in this role, you will require a minimum of 5 years' experience in Service Management, expertise in SOC, SIEM, and Cyber security, as well as ITIL Service Management accreditation. You should possess a solid understanding of ITSM service delivery concepts, demonstrate leadership skills, and be self-sufficient with high autonomy.Required Skills and QualificationsService Management expertise with a focus on IT servicesStrong knowledge of ITSM service delivery conceptsLeadership and collaboration skillsSelf-sufficiency and high autonomyBenefitsThis role offers a dynamic work environment with opportunities for growth and development.



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