SAP Service Delivery Professional

1 week ago

kakinada, India beBeeCustomerService Full time

SAP Service Management Role OverviewThis role is responsible for the effective management of customer service interactions, including case management and scheduling service engineers.Create and track notifications for complaints and service requests.Prioritize and classify notifications to ensure efficient management.Manage service orders to plan and execute interventions.Track the status of service orders, resources used, and associated costs.Maintain accurate stock movements and replenishment levels.Plan on-site interventions, including technician and equipment management.Monitor interventions in real-time and adjust schedules as needed.Create and manage service contracts, including conditions and billing terms.Ensure contract compliance and manage renewals.Manage billing for services rendered, including invoice generation based on interventions and parts used.Integrate with SAP FI for payment and accounts receivable management.Analyze service performance using reporting and data analysis tools.Generate customized reports to monitor key performance indicators (KPIs) and service level agreements (SLAs).Familiarity with integration of Customer Service (CS) and Plant Maintenance (PM) modules.You will be remunerated with a competitive base salary and entitled to attractive company benefits. You will also have the opportunity to work in a collaborative and dynamic environment, alongside a strong career progression path.

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    kakinada, India beBeeTransformation Full time

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    kakinada, India beBeesolutions Full time

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    kakinada, India beBeeIntegration Full time

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    kakinada, India beBeeCybersecurity Full time

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