Automation Support Specialist
10 hours ago
About Us : We are a pioneer in redefining boundaries in the high-purity business. With over four decades of experience, we work with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by our team of researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with relentless pursuit of excellence - unlocking sustainable growth and profitability for your business. Job Profile Overview : The Automation Software Support Specialist will be responsible for providing post installation technical support to clients for automation software and control systems. This role focuses on understanding customer-reported issues, diagnosing the root cause, providing appropriate solutions, and coordinating with internal engineering teams or system integrators to ensure timely resolution. The ideal candidate must have strong domain expertise in Allen-Bradley and Siemens control systems, hands on experience in PLC/SCADA programming, and the ability to manage customer communication effectively. Education Qualification: Bachelor's degree in Instrumentation, Electronics, Computer Science, or a related field Years of Experience: 5+yrs Travel Requirement : Yes Accountable & Responsible for : Act as the first point of contact for customers facing automation software issues post-installation. Understand and analyze customer problems through phone, email, remote sessions, or onsite visit. Document customer complaints, symptoms, logs, and error details clearly. Provide initial triage, troubleshooting, and quick fixes where possible. Ensure all issues are logged and tracked using internal ticket/CRM tools. Communicate expected timelines, work progress, and issue status to customers regularly. Key Skills and Qualifications: Strong programming experience in ControlLogix & CompactLogix, Studio 5000 / RSLogix 5000, TIA Portal (S7-1200/1500) Experience in FactoryTalk View SE/ME, alarms, graphics, communications, WinCC Classic (including server-client setups) Experience in FactoryTalk Batch (phases, equipment module logic, recipes), Simatic Batch Understanding of redundancy, client-server, distributed architecture, Profinet, Automation system architecture, Licensing Knowledge of Ethernet/IP, Profinet, industrial switches, VLANs, SQL Server Knowledge of GAMP5, 21 CFR Part 11 (desired but not mandatory) Personal Attributes : Excellent communication and customer-handling skills. Strong problem-solving and analytical thinking. Should have Time management and prioritization skills. Ability to work independently as well as coordinate teams.
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Customer Support Engineer
2 weeks ago
Pimpri-Chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us :At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Engineer
2 weeks ago
pimpri-chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us :At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Engineer
2 weeks ago
Pimpri-Chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us :At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Engineer
2 weeks ago
Pimpri-Chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us :At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Engineer
2 weeks ago
Pimpri-Chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us :At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry‘s toughest challenges with a relentless...
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Customer Support Engineer
2 weeks ago
pimpri-chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us : At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Engineer
2 weeks ago
pimpri-chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us : At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Engineer
2 weeks ago
Pimpri-Chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us : At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer support engineer
21 hours ago
Pimpri-chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us : At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Automation Software Expert
7 days ago
pimpri-chinchwad, India beBeeAutomation Full timeTechnical Support Specialist RoleThis is a challenging position that requires strong technical skills and effective communication. You will be the first point of contact for customers facing automation software issues, understanding and analyzing their problems, documenting customer complaints, and communicating expected timelines and work progress.You will...
