Customer Support Engineer
2 weeks ago
About Us :At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless pursuit of excellence - unlocking sustainable growth and profitability for your business.Job Profile Overview :The Customer Support Engineer – Automation Software Services will be responsible for providing post installation technical support to clients for automation software and control systems. This role focuses on understanding customer-reported issues, diagnosing the root cause, providing appropriate solutions, and coordinating with internal engineering teams or system integrators to ensure timely resolution. The ideal candidate must have strong domain expertise in Allen-Bradley and Siemens control systems, hands on experience in PLC/SCADA programming, and the ability to manage customer communication effectively.Education Qualification:B.E./B. Tech in Instrumentation, Electronics, Computer Science, or a related fieldYears of Experience: 5+yrsTravel Requirement : YesAccountable & Responsible for :Act as the first point of contact for customers facing automation software issues post-installation.Understand and analyze customer problems through phone, email, remote sessions, or onsite visit.Document customer complaints, symptoms, logs, and error details clearly.Provide initial triage, troubleshooting, and quick fixes where possible.Ensure all issues are logged and tracked using internal ticket/CRM tools.Communicate expected timelines, work progress, and issue status to customers regularly.Skills:Strong programming experience in ControlLogix & CompactLogix, Studio 5000 / RSLogix 5000, TIA Portal (S7-1200/1500)Experience in FactoryTalk View SE/ME, alarms, graphics, communications, WinCC Classic (including server-client setups)Experience in FactoryTalk Batch (phases, equipment module logic, recipes), Simatic Batch Understanding of redundancy, client-server, distributed architecture, Profinet, Automation system architecture, LicensingKnowledge of Ethernet/IP, Profinet, industrial switches, VLANs, SQL ServerKnowledge of GAMP5, 21 CFR Part 11 (desired but not mandatory)Personal Attributes :Excellent communication and customer-handling skills.Strong problem-solving and analytical thinking. Should have Time management and prioritization skills.Ability to work independently as well as coordinate teams.
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Customer Support Engineer
2 weeks ago
pimpri-chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us :At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Engineer
2 weeks ago
Pimpri-Chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us :At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Engineer
2 weeks ago
Pimpri-Chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us :At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Engineer
1 week ago
Pimpri-Chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us :At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry‘s toughest challenges with a relentless...
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Customer Support Engineer
2 weeks ago
pimpri-chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us : At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Engineer
2 weeks ago
pimpri-chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us : At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Engineer
1 week ago
Pimpri-Chinchwad, India DDE Bioengineering Pvt. Ltd. Full timeAbout Us : At DDE, we are redefining boundaries in the high-purity business while working with sterile formulations, biopharmaceuticals, vaccines and MDI industries. Backed by 45+ years of experience, and a team of 600+ researchers, engineers, technicians, designers, and technology specialists, we tackle the industry's toughest challenges with a relentless...
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Customer Support Executive
2 weeks ago
Pimpri-Chinchwad, Maharashtra, India Gatita technology pvt ltd Full time ₹ 84,000 - ₹ 6,00,000 per yearManaging a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....
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Pimpri-Chinchwad, Maharashtra, India Pall Corporation Full timeAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and your unique viewpoint...
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Customer Support Associate
2 weeks ago
Pimpri-Chinchwad, Maharashtra, India growever logisticspvtltd Full time ₹ 2,52,000 - ₹ 3,99,288 per yearRespond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response...
