Center Manager
2 days ago
About NIIT Ltd.
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. NIIT's Career Education Business delivers a diverse range of learning and talent development programs to millions of individual and corporate learners in areas including Banking, Finance & Insurance, Retail Sales Enablement, Management Education, Multi-Sectorial Vocational Skills, Digital Media Marketing, and programs in digital transformation technologies. This focuses on providing employability skills to learners along with value-added courses.
Job Responsibilities
- Overall responsible for driving and achieving the business goals of the Experience Centre, including:
- a. Registrations
- b. Expense management
- Responsible for ensuring customer satisfaction (measured through CSS & NPS) and managing customer feedback.
- Responsible for planning and executing Below-The-Line (BTL) activities in the defined territory to generate leads and increase footfall.
- Organizing and conducting seminars in colleges and community centers.
- Providing ongoing training and support to the team.
- Responsible for planning shift timings/rosters and overall team management.
- Coordinating floor operations to enhance customer experience.
- Implementing innovative strategies to increase conversions.
- Handling difficult customers as the second level of support.
- Reviewing and monitoring lead follow-ups, lead closures, and dispositions by the team.
- Leading and motivating the team effectively.
- Coordinating with the commercial team for the upkeep of the centers infrastructure.
- Ensuring timely reporting of data, MIS (Management Information System), and accounts.
- Ensuring timely deposit of collections in the bank as per Standard Operating Procedures (SOP).
- Managing imprest funds effectively.
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