Hotel Operations Management

2 weeks ago


pushkar, India beBeeManagement Full time

Executive Assistant Manager RoleThe Executive Assistant Manager plays a pivotal role in overseeing daily operations and supporting the General Manager in maintaining exceptional service standards, enhancing guest satisfaction, and driving operational excellence.Leading daily hotel operations involves collaborating with department heads to ensure compliance with hotel policies and Standard Operating Procedures (SOPs).In this capacity, the Public Relations representative promotes the property within the hospitality industry, local community, and trade associations.Guest feedback is closely monitored, and service recovery processes are implemented across various platforms.A key responsibility is ensuring full compliance with operational controls, policies, and service standards.Accurate records of cash flow sheets, guest floor limits, Accounts Receivable (AR) aging reports, direct billing, etc. are meticulously maintained.Fostering owner loyalty requires proactive communication, delivering consistent business results, and addressing key property issues, including capital projects, guest services, and refurbishments.



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